Salary

We are looking to recruit a travel shop clerk to work in our busy office in the heart of Farraline Park in Inverness. You will be a vital part of the team providing excellent support and help to our customers. Interested? Read on.....

Job Purpose

This role is about delivering exceptional service to Stagecoach customers who are looking to use Stagecoach, Megabus and Citylink services to travel locally or further afield. You will ensure every customer feels listened to, understood and treated like an individual; and strive to provide the most cost effective and efficient way for them to travel on our buses.

Principal Accountabilities

You’ll put the customer at the heart of everything you do and treat every single customer as you would expect a member of your own family to be treated.

You’ll be expected to provide exceptional customer service by fully engaging with every customer, listening to their travel needs to provide the most cost effective and efficient way to travel.

You’ll provide our customers with the right information to get them where they need to be, when they need to be there.

You’ll be required to manage and reconcile the cash takings at the end of each working day.

If one of our customers has left something behind, you’ll be required to record and store all lost property in line with company policy.

Assist the operations management team with administration tasks as required.

What we need from you:

Comfortable dealing with customers face-to-face.

Computer literate with a good working knowledge of Microsoft Word, Excel and Outlook.

Ability to keep a cool head and ability to deal with unhappy customers who are not satisfied with the service we have provided.

Good at developing and maintaining good working relationships with your colleagues.

Cash handling experience, with a high level of numeracy.

Desirable

Previous experience of delivering excellent service in a customer facing role and/or administration role.

In return we will give you:

Pay rate - £13.85 per hour

Generous company pension scheme

29 days holiday rising to 33 days after 2 years

Free travel for you and a companion.

Free Highlife Highland membership individual or family

A range of money-saving opportunities including discounts on holidays and retail, cinema outings, dental insurance, vehicle breakdown cover and hotels and attractions.

Stagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation, or age.

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