Job Description:

Join our dedicated and international team at AIRBUS GBS in Coimbra, where we are the single point of contact for all Travel & Expenses-related queries. We work to provide exceptional support to our customers, ensuring seamless and compliant processes. If you're a problem-solver who thrives in a fast-paced, customer-focused environment, this is the role for you.

Your Mission:
As a Travel & Expenses Customer Support agent, you will be the primary interface for our customers. Your excellent communication skills and deep understanding of our systems will be key to your success.

Key Responsibilities:

• Customer Interaction: Manage all incoming requests and communications from internal customers via email, phone calls, and ServiceNow tickets.
• Technical Expertise: Act as the single point of contact, providing expert knowledge and a single point of contact for all queries and support requests related to Travel & Expenses.
• Issue Resolution: Diagnose and resolve complex faults and issues, ensuring a swift and effective resolution for our customers.
• Change Management: Analyze the impact of changes to products, systems, and networks, and approve them as necessary to maintain service integrity.
• Interface Control: Maintain and control the interfaces to linked products, systems, and networks to ensure smooth operations.
• Reporting & Analysis: Provide tracking and delivery time indications for requests and publish internal and external reports on activity and performance.
• Configuration Control: Ensure all systems and configurations are managed and controlled effectively.

What we are looking for:

• Fluent in French and English: An exquisite level of proficiency in both languages is vital for this role, as you will be supporting a global customer base.
• Technical Aptitude: Experience with ServiceNow is a plus. Knowledge of AWS systems is a significant advantage.
• Customer-Centric Mindset: A strong focus on the customer, with the patience and empathy to handle a variety of requests and issues.
• Problem-Solving Skills: The ability to resolve complex issues and think on your feet.
• Organizational Skills: Excellent time management and the ability to work under pressure.
• Team Player: A "We Are One" attitude and a collaborative spirit to work effectively with colleagues in a multicultural environment.

What we offer you:

• Global Exposure: The opportunity to work in a truly international company with diverse career opportunities across our European core countries and beyond.
• Hybrid Work Model: A flexible working model that allows you to combine on-site and off-site work.
• Professional Growth: Access to comprehensive training, development programs, and a dedicated leadership university to help you build your career.
• Rewarding Environment: A competitive compensation package, a modern office with excellent public transport connections, and a motivated and fun team.

This is a fantastic opportunity to join a world-leading company in the aerospace industry. If you are a proactive and detail-oriented support professional with a passion for customer service and a strong command of both English and French, we encourage you to apply.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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