At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Opportunity

The Employee Experience Operations Travel & Expense Specialist as part of the Demand to Pay department maintains and supports the daily activities of the Travel and Expense and Company Card expenses associated with the Roche Global Credit card programs. This role is expected to offer a high level of customer service as this is the first point of contact for our internal customers.

• Customer Support: Act as the primary point of contact for internal customers, providing high-quality support and guidance for corporate credit cards and Concur expense management via calls and tickets.

• Ticket & Case Management: Own, track, and resolve Help Desk tickets efficiently—aiming for same-day resolution—while making decisions on first-level issues and further actions.

• System Administration: Handle day-to-day administrative duties within the Concur system to keep the platform running smoothly.

• SLA & KPI Compliance: Ensure all services are delivered with high quality and accuracy, strictly adhering to agreed Service Level Agreements (SLAs), KPIs, and Standard Operating Procedures (SOPs).

• Documentation & Training: Build and maintain up-to-date documentation for business systems and processes, and deliver process training to end-users as requested.

• Reporting & Monitoring: Manage scheduled and ad-hoc reporting and monitoring activities, proactively applying system fixes and communicating resolutions clearly.

• Team Collaboration & Growth: Participate in team availability planning (holidays/training) and contribute to the onboarding and implementation of new tasks arriving at the Roche-Budapest site.

Who you are

• Self-motivated and passionate about the job, understanding the importance of providing high-quality service.

• Open-minded, dedicated to making a difference, and open to constant development.

• Experience in a shared service environment, preferably in the customer service area.

• Experience with corporate credit card programs is an advantage.

• Fluency in English and German Speaking.

In exchange we provide you with

• Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & training, the possibility of international assignments, internal position changes and the chance to shape your own career. 

• Excellent benefits: Competitive salary and cafeteria package, annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. 

• Flexibility: We also support flexibility to help you find your balance. Home office is commonly available (typically 2 office days/week on average). We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.

• A global inclusive community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.
   

Please read the Data Privacy Notice for further information about how we handle your personal data related to the recruitment process: https://go.roche.com/budapest-data-privacy-notice-candidate

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.