Transportation Operations Coordinator

---------------------------------------------------------------

This position coordinates operations and processes for Coordinated Care Organizations (CCOs) and CareOregon’s transportation functional areas to help ensure the quality of service, program compliance, and effective communication among CCOs, CareOregon functions, delegated entities or providers, and internal departments. Core responsibilities include coordinating transportation operations and assisting with vendor, partnership, and project management activities.

This position is part of a structured job family. Employees in this role are responsible for fulfilling the foundational supportive duties associated with earlier stages of the job family, while also taking on expanded responsibilities that require greater independence, coordination, and judgment.

Estimated Hiring Range:

$25.92 - $31.68

Bonus Target:

Bonus - SIP Target, 5% Annual

Current CareOregon Employees: Please use the internal Workday site to submit an application for this job.

---------------------------------------------------------------

Essential Responsibilities

Operational Support & Monitoring

• In partnership with internal teams, coordinate program data to help ensure new and assigned programs and activities comply with all relevant internal policies and procedures.
• Grow understanding and ability to interpret how regulatory requirements, guidance changes, and contractual updates impact internal and subcontractor operations.
• Coordinate regular updates for development and revision of policies, workflows, standard operating procedures, and other tools used in program activity.
• Review and clean NEMT encounter and claims data; coordinate data remediation with vendors for recurring issues.
• Coordinate with department leaders and teams in the creation and development of brand, marketing, and communication materials relevant to programs and projects.
• Gather information and enter data for program and project updates used in status reports to CCOs and CareOregon leadership.
• Coordinate processes for program integrity work, including audit validation and utilization data collection for producing reports for monitoring.
• Participate and assist leadership and team members with scheduling regular meetings and providing agenda topics; co-facilitate recurring internal/external meetings.
• Provide individual technical support related to NEMT operational benefit education to internal teams, vendors, and partner organizations; identify systemic issues where more dedicated support is needed.

Vendor & Partner Support

• Foster positive and collaborative relationships with internal teams, vendors, and partner organizations.
• Support and assist leadership in scheduling, agenda creation, and note-taking for external vendor and partner meetings and engagements as needed.
• Assist in identifying and tracking vendors, partners, and subcontractor performance success stories and gaps.
• Assist in the coordination of member transport activities and services with internal departments and external entities.

Project & Process Improvement Support

• Provide project and process improvement coordination, including monitoring timelines, status, and gathering updates from individual and group contributors.
• Utilize organization-provided project management and process improvement tools to support project management and process improvement activities.
• Coordinate the development and maintenance of tracking activities for vendors, partners, and/or subcontractor operations.

Experience and/or Education

Required

• Minimum 3 years’ experience in administrative, coordination, or operational support roles

Preferred

• Experience working in healthcare or social services for low-income individuals
• Experience collaborating with vendors or other external partners

Knowledge, Skills and Abilities Required

Knowledge

• Growing understanding of and ability to research and learn more about the fundamental operational and regulatory activities related to Medicare and Medicaid programs and benefits
• Growing understanding of project management tools and principles

Skills and Abilities

• Ability to store, organize, and coordinate updates for policies and procedures
• Strong ability to use good judgment and discretion to perform confidential assessments of operational requests, grievances, and appeals
• Ability to effectively assemble, organize, contribute to, and distribute programmatic materials, information, and data for stakeholders
• Strong spoken, written, and active listening communication skills in both external and internal venues
• Moderate proficiency in Microsoft Outlook, Word, Excel, and PowerPoint
• Ability to participate in building relationships with vendors, CCOs, and CareOregon functional staff
• Excellent organizational skills and attention to detail
• Ability to coordinate multiple tasks and priorities and meet deadlines
• Ability to take initiative and follow through on tasks
• Ability to work under pressure in a complex and rapidly changing environment
• Ability to work independently with guidance from a supervisor
• Ability to maintain a positive and professional presence in all interactions
• Ability to work effectively with diverse individuals and groups
• Ability to learn, focus, understand, and evaluate information and determine appropriate actions
• Ability to accept direction and feedback, as well as tolerate and manage stress
• Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day
• Ability to hear and speak clearly for at least 3-6 hours/day

Working Conditions

Work Environment(s):         ☒ Indoor/Office    ☐ Community      ☐ Facilities/Security                       ☐ Outdoor Exposure

Member/Patient Facing:     ☒ No                        ☐ Telephonic       ☐ In Person

Hazards:  May include, but not limited to, physical and ergonomic hazards.

Equipment:  General office equipment

Travel:  May include occasional required or optional travel outside of the workplace; the employee’s personal vehicle, local transit or other means of transportation may be used.

Work Location: Work from home

We offer a strong Total Rewards Program. This includes competitive pay, bonus opportunity, and a comprehensive benefits package.  Eligibility for bonuses and benefits is dependent on factors such as the position type and the number of scheduled weekly hours. Benefits-eligible employees qualify for benefits beginning on the first of the month on or after their start date. CareOregon offers medical, dental, vision, life, AD&D, and disability insurance, as well as health savings account, flexible spending account(s), lifestyle spending account, employee assistance program, wellness program, discounts, and multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, 529 College Savings, etc.). We also offer a strong retirement plan with employer contributions. Benefits-eligible employees accrue PTO and Paid State Sick Time based on hours worked/scheduled hours and the primary work state. Employees may also receive paid holidays, volunteer time, jury duty, bereavement leave, and more, depending on eligibility. Non-benefits eligible employees can enjoy 401(k) contributions, Paid State Sick Time, wellness and employee assistance program benefits, and other perks. Please contact your recruiter for more information.

We are an equal opportunity employer

CareOregon is an equal opportunity employer.  The organization selects the best individual for the job based upon job related qualifications, regardless of race, color, religion, sexual orientation, national origin, gender, gender identity, gender expression, genetic information, age, veteran status, ancestry, marital status or disability. The organization will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the operation of our organization.