The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:
As a Transportation Manager, you will manage all operations of the Transportation Department. Specific functions include providing leadership, motivation, enthusiasm, direction, and support for Casino VIP Specialists/Concierge, Dispatchers, Limo Drivers, Shift Supervisors, and Managers.

THE DAY-TO-DAY:

• Manage all department functions including short and long-term planning, as well as day-to-day operations.

• Manage guest service standards which are consistent with the company’s standards and brand attributes.

• Provide input to the Director and Vice President of Transportation and execute strategic plan consistent with the annual business/marketing plan

• Provide input regarding the development of the department's fiscal budget. Responsible for managing the monthly activity of all inventories, including balancing of the warehouse supplies and purchases. Contribute to short-term and long-term profitability for the company.

• Manage the department in the most efficient way, maximizing occupancy and/or revenue in order to surpass budgeted objectives.

• Proactively seek to provide refined luxury service ensuring guest satisfaction.

• Monitor departmental expenditures, prepare justification for budget variations, and projected increases for new projects.

• Evaluate and correct or modify systems and structures that create problems or impede commitment to excellence in service.

• Participate in the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure a competitive position in anticipation of changing guest's needs within the dynamic hospitality and gaming environment.

• Evaluate staffing levels in accordance with business demand, providing recommendations for adjustments whenever possible and monitors compliance of full time equivalents (FTE's) per department policy.

• Provide input into and execute the development, implementation, and measurement of guest service standards consistent with the Company's standards and brand attributes.

• Monitor, document, and notify the Director of Transportation of any problems that may impact or jeopardize the achievement of current future departmental objectives.

• Own all requests and complaints; resolve issues immediately and follow up to ensure the guest's satisfaction.

• Be knowledgeable of Company information to answer guest inquiries.

• Identify and report defects throughout the work environment; notify supervisors immediately of hazards, injuries, equipment or processes that negatively affect the operations.

• Participate in the company’s sustainability initiative through energy conservation and the use of recycling programs and materials.

• Ensure Company property and equipment is properly used and maintained.

• Verify and authorize billing for all financial functions of the department including billing appropriate properties for limousine usage for special events and expenses such as car washes and repairs.

• Manage transportation for all special events with property departments including casino marketing and other departments as applicable.

• Manage and monitor budget operation and marketing strategies to produce the highest level of guest service using spreadsheets and various reports.

• Develop a relationship with all outside vendors including vehicle maintenance service centers, phone companies and radio companies.

THE IDEAL CANDIDATE:

• Must be at least 21 years of age

• At least two (2) years of prior relevant experience in high volume Casino/Transportation services management

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.

• Health & Income Protection benefits (for eligible employees).

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Free meals in our employee dining room.

• Free parking on and off shift.

• Healthcare, financial, and time off benefits.

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19559

Are you ready to JOIN THE SHOW? Apply today!