It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!

When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

Key Responsibilities

• Safely transport patients and participants using defensive driving techniques.
• Assist passengers on and off the vehicle using proper body mechanics and approved transfer techniques.
• Operate specialty vehicles and ensure cleanliness and safety of the transport environment.
• Follow established schedules and adjust routes to accommodate changes while maintaining efficiency and safety.
• Utilize communication systems (phone, radio, routing tools) to coordinate transportation activities.
• Interact professionally with patients, families, caregivers, and healthcare staff.
• Participate as a member of the interdisciplinary care team, reporting changes or concerns appropriately.
• Respond appropriately to medical equipment needs or emergencies during transport.
• Maintain vehicle readiness and report or document maintenance issues.
• Represent the organization with professionalism, integrity, and excellent customer service.
• Perform other duties and special projects as assigned.

Education & Experience

• High school diploma or equivalent.
• Minimum one year experience transporting elderly, disabled, or medically fragile individuals preferred.
• Knowledge of local/metro area preferred.
• Healthcare or patient transport experience desirable.

Licensure & Certifications

• Valid state driver’s license with clean driving record.
• Current CPR certification (First Aid/AED preferred).
• Auto insurance as required by state regulations.
• Completion of required dementia or population-specific training, as applicable by program/state.

Physical Requirements

• Frequent standing and walking; intermittent sitting.
• Ability to lift up to 75 lbs and push wheeled loads up to 400 lbs with assistance.
• Ability to bend, squat, kneel, reach, and climb stairs as needed.
• Sufficient visual and hearing acuity to safely operate vehicles, use mobile devices, and complete documentation.

Work Environment & Emotional Demands

• Work performed primarily inside vehicles and healthcare facilities with occasional outdoor exposure.
• Exposure to varying temperatures, communicable diseases, and medical environments.
• Ability to remain focused amid noise, distractions, and time-sensitive demands.
• Ability to maintain professionalism and self-control in tense or challenging situations.
• Work hours are scheduled to be 11am-8pm, but can vary based on activity.

Core Competencies & Values

• Patient safety and dignity.
• Compassionate and respectful communication.
• Accountability and integrity.
• Team collaboration and continuous learning.
• Customer service excellence.

Disclaimer

This job description is intended to describe the general nature and level of work performed. It is not an exhaustive list of all duties, responsibilities, or qualifications. Duties may be modified to meet organizational and patient care needs.

Compensation Pay Range:

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit https://info.flclearinghouse.com/.