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Work Shift

Work Day(s)

Shift Start Time

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Experience

• 1 year of experience in a dispatch center handling emergency medical services traffic or equivalent experience in a healthcare business environment

Preferred Qualifications

• Emergency Medical Technician (EMT) or Paramedic current Georgia license
• National Registry of Emergency Medical Technicians
• Critical care certification

Education

• High school graduate or equivalent

Certification Summary

• Advanced Cardiovascular Life Support (ACLS) (Paramedics only)
• Basic Life Support (BLS) within 30 days of employment
• Pediatric Advanced Life Support (PALS) within 90 days of employment

Knowledge, Skills and Abilities

• Demonstrated knowledge of and proficient in medical terminology
• Data entry and word processing skills at 25 words per minute
• Demonstrated basic math skills
• Skills in stress recognition and management

Job Responsibilities

• Provides and/or procures information for dispatch of air and ground transport teams.
• Operates two-way radio, computer database, mapping systems, and related systems/equipment in support of air medical and ground-based patient transport services.
• Responds and dispatches transport teams promptly and accurately.
• Performs all tasks required for accurate completion of patient intake, ground and flight request, and other related transport paperwork.
• Triages transport requests, prioritizes incoming calls according to unit availability, and determines response mode as emergency or non-emergency in conjunction with medical staff.
• Receives incoming calls, determines destination based on system algorithms, and sets up teleconferences with attending physician(s), flight nurse, referral source, online medical control, and appropriate receiving units as needed.
• Provides information on aircraft or ground transport availability.
• Maintains assigned databases on referrals and hospital locations.
• Accesses, reads, and interprets county, state, and specialized maps for determining locations of accident scenes or referral sources.
• Assists in training and orientation of Communications Specialist.
• Performs assigned departmental business functions.
• Participates in achievement of organizational and departmental goals.
• Achieves 75% attendance at staff meetings.

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.