What you will be responsible for

• Validate and review all daily activity while maintaining all required controls Research and resolve exceptions and issues.

• Receive and resolve inquiries in a timely and accurate manner and communicates effectively with client when necessary.

• Define and ensure successful completion of ad-hoc requests.

• Escalate unresolved issues to management as required.

• Reconcile and resolve discrepancies with other teams as needed.

• Ensure appropriate records of daily and monthly activities are kept.

• Perform daily or weekly reporting functions for the team’s activities.

• Ensure adherence to Standard Operating Procedures

• Keep up to date on broader internal/external business issues; apply knowledge across team.

• Assist management in the implementation of new policies and procedures, participate in projects.

• Assist with workflow management and technology enhancements.

• Make suggestions to streamline operations.

• Maintain knowledge of current alternative procedures and processes

• Support training of new hires as necessary

• During the course of normal day to day operations, responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures.

• Perform duties of Associates and provide back-up management support if required.

• Provide Compliance support to the Institutional TA and contribute to projects in a fast-paced environment.

• Perform tasks related to regulatory and tax requirements, including tax form and certificate production, AML investor authorization services, Rule 22c-2 services, legal review and coordination of internal and external audit request fulfillment.

• Perform other duties as assigned.

What we value

These skills will help you succeed in this role

• Demonstrated skills in problem assessment and solutioning, as well as ability to work in a collaborative fashion to solve complex issues.

• Excellent communication skills, both written and verbal, necessary for interactions internally and with our clients.

• Exceptional interpersonal skills, with ability to build trust and forge good working relationships with senior leaders.

• Proven ability to achieve results, with persistence and influence, as necessary.  Promoting teamwork within the department and across the organization.

• Ability to execute on multiple priorities simultaneously; driving execution and delivering results.

• Demonstrated ability to motivate employees, build teams/relationships, and manage/lead successfully in a global/matrix environment.

• Energetic approach with constant focus on how we can better service our clients every day.

Education & Preferred Qualifications

• BS/BA required.

• Must have 5-7 years of financial services experience.

• 3+ years of management experience.

• Operational background.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

Salary Range:

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers

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Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.