TASKS & RESPONSABILITIES

Content creation & administration

▪In coordination with Product Managers and other SMEs design and create e-learning content for our Customer and A2MAC1 internal Academy using our internal authoring tools

▪Coordinate content contribution with product managers and other SMEs

▪Support the localization of our training programs by coordinating translations into identified Asian languages.

▪Align with the local Sales team (esp. Customer Success) to drive the harmonization of training material tailored for the Asian customers.

▪Implement structured learning paths in alignment with pre-defined training program strategy

▪Administrate our learning content inventory with regards to content completeness, content relevance and content consistency and make sure group catalogues stay up-to-date

▪Identify outdated training content and coordinate updating

▪Collect and synthesize training needs and requests from internal stakeholders regarding all training programs Academy administration & tool expertise

▪Administration of our Customer Enablement Academy and A2MAC1 Academy incl. user management and access rights as well as group configuration and layout

▪As a learning tool expert answer to learners support request regarding LMS usage

▪Collect and synthesize learner’s feedback on the performance of our internal and external training programs in alignment with Sales and other internal stakeholders

▪Transform learner feedback into actionable ideas to improve our training programs

▪Monitor learner engagement on our academies and trigger actions when needed

Skills inventory & knowledge management

▪Contribute to the management of the A2MAC1 skill inventory e.g. by coordinating (annual) assessment updates or supporting the harmonization of skill sets.

▪Bridge identified key skills to develop with available training material or translate into learning needs to develop new content

▪Support knowledge management activities when required, e.g. by providing documentation or through stakeholder coordination

KEY MEASURES & INDICATORS (main KPIs used in the role)

1.Completion of training content in line with content roadmap

2.Learners satisfaction with training delivery and content structure

Requirements

PROFILE REQUIRED Professional Background

▪Minimum master’s degree in a technical or scientific field or alternatively in Education, Social Sciences, Human Resources or similar

▪Experience in technical or software training ▪Experience working in an automotive environment is a plus

▪Experience in the use of a learning management software (specifically 360Learning) is a plus

▪Experience in e-learning authoring is a plus Skills & Abilities

▪Strong intercultural competences

▪Excellent interpersonal, communication skills

▪Capability to understand and structure technical content within an automotive environment is a must

▪Strong self-organization skills and autonomy in the execution of tasks and ability to manage his/her workload

▪Fluency in professional English (written and spoken) is a must, minimum B2