Training Consultant, Onsite, Pune

POSITION-SPECIFIC OVERVIEW

This position delivers the curriculum designed by the Training Manager to new and existing associates across front-end, mid-cycle, and back-end RCM functions. Acting as the primary point of contact for learners during onboarding, nesting, and refresher training, the Trainer translates policies, payer rules, and system workflows into engaging, easy-to-follow instruction, and closely tracks each trainee's progress toward production readiness. This is a hands-on, floor-facing role that blends classroom facilitation, on-the-job coaching, and performance feedback to ensure every associate reaches proficiency quickly and sustains it once in production.

CORE RESPONSIBILITIES

• Assess learning and performance needs by partnering with business leaders, clients, subject matter experts, and stakeholders to identify knowledge gaps and training requirements.
• Design, develop, and maintain training programs, curricula, learning materials, job aids, and performance support resources that support role effectiveness and business objectives.
• Deliver instructor-led, virtual, and self-paced training programs to employees, clients, and end users on products, processes, workflows, services, and organizational initiatives.
• Translate technical, operational, and business concepts into engaging, audience-appropriate learning experiences that promote understanding and skill development.
• Support implementation, activation, and change initiatives by developing and delivering training that enables successful adoption of new solutions, technologies, processes, and operational practices.
• Facilitate onboarding, knowledge transfer, and readiness activities to accelerate learner proficiency and support successful transitions.
• Evaluate training effectiveness through assessments, participant feedback, performance metrics, and stakeholder input, and implement continuous improvements to learning programs.
• Collaborate with cross-functional teams to ensure training content remains accurate, current, aligned with product enhancements, operational requirements, and organizational priorities.
• Provide coaching, consultation, and ongoing learning support to reinforce knowledge application and improve individual and team performance.
• Maintain training records, learning content repositories, and instructional documentation in accordance with established standards and processes.
• Monitor industry trends, adult learning methodologies, and emerging training technologies to enhance learning effectiveness and user engagement.
• Contribute to the development of learning strategies and best practices that support workforce readiness, operational consistency, customer success, and business performance.

REQUIRED QUALIFICATIONS

• Bachelor's degree in Education, Instructional Design, Business Administration, Healthcare Administration, Healthcare Information Technology, Communications, Organizational Development, or a related field, or equivalent combination of education and experience.
• 2-4 years’ experience designing, developing, and delivering training programs, learning solutions, or instructional content.
• Knowledge of adult learning principles, instructional design methodologies, and learning facilitation techniques.
• Experience creating training materials, including presentations, job aids, guides, e-learning content, and performance support resources.
• Strong verbal, written, presentation, and facilitation skills.
• Ability to communicate complex business, operational, or technical information to diverse audiences.
• Experience collaborating with cross-functional teams, stakeholders, and subject matter experts.
• Ability to assess training needs and develop solutions that address knowledge and performance gaps.
• Strong organizational, planning, and project management skills.
• Proficiency with Microsoft Office applications and learning technologies used to develop and deliver training.
• Ability to manage multiple priorities and adapt to changing business needs.

PREFERRED QUALIFICATIONS

• Experience in healthcare, healthcare technology, software, SaaS, revenue cycle management, clinical operations, or related industries.
• Experience supporting software implementations, system deployments, business process changes, or organizational transformation initiatives.
• Knowledge of healthcare workflows, regulatory requirements, reimbursement processes, medical coding, or healthcare operations.
• Experience with instructional design frameworks such as ADDIE, SAM, or similar methodologies.
• Experience developing e-learning content using learning authoring tools.
• Experience with learning management systems (LMS) and learning analytics.
• Experience facilitating virtual instructor-led training and large-scale training programs.
• Change management, organizational effectiveness, or user adoption experience.
• Experience consulting directly with clients or customer-facing stakeholders.
• Professional certifications related to training, learning, instructional design, project management, or change management.

PHYSICAL DEMANDS/WORKING CONDITIONS

Primarily works in a standard office environment. Sit/Stand at a desk working consistently on a computer. Frequently talking, hearing, seeing, and heavy use of a keyboard and mouse. May require working after hours.

Job Location: Pune, India office.
Working Arrangements: 5 days/Week, US Work Hours (7:30pm to 4:30am IST)

Benefits

Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish. 

• Quarterly Company-Wide Recharge Days

• Peer-based incentive “Cheer” awards

• Tuition Reimbursement Program

To know more about the benefits and culture at Veradigm, please visit the links mentioned below: -

https://veradigm.com/about-veradigm/careers/benefits/ 

https://veradigm.com/about-veradigm/careers/culture/ 

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Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.

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