Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Develops and delivers training programs for dealers and customer-facing employees to enhance condition monitoring capabilities. Partners with business units and dealers to identify training needs, improve technical proficiency, and support the effective use of condition monitoring processes, tools, and technologies.

Key Responsibilities

Training Development & Delivery

• Design, develop, and deliver training programs that align with organizational customer service and condition monitoring processes.
• Ensure training content, course materials, and delivery methods remain relevant, effective, and aligned with business objectives.
• Serve as a subject matter expert on the Five Elements of Condition Monitoring and the application of key tools, including Cat Inspect, Cat® Foresight, SOS Services, SIMSi, VisionLinkTM , SIS 2.0 etc

Training Effectiveness & Continuous Improvement

• Gather and analyze participant feedback to evaluate training effectiveness.
• Measure training ROI and implement improvements to maximize learning outcomes and business impact.
• Assess emerging training methodologies, technologies, and content delivery approaches to enhance future learning programs.

Content Governance & Compliance

• Review, update, and maintain training materials to ensure accuracy, consistency, and compliance with organizational policies and procedures.
• Ensure training resources reflect current processes, tools, and industry best practices.

Business Partnership & Consulting

• Collaborate with business units, dealers, and other stakeholders to identify capability gaps and define training requirements.
• Provide guidance and recommendations on learning strategies that support business and customer success objectives.

Technology & Continuous Learning

• Stay current with evolving technologies, digital tools, and industry trends, including Artificial Intelligence (AI).
• Promote a culture of continuous learning by sharing knowledge and helping others build awareness and proficiency in emerging technologies.

Skill Descriptors
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Working Knowledge:
• Communicates the importance of customer needs/expectations and commits to resolving them.
• Researches and verifies customer needs and expectations.
• Solicits customer satisfaction feedback and acts on improvement opportunities.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Level Extensive Experience:
• Anticipates customers' needs and satisfies them proactively.
• Resolves complex customer complaints or problems.
• Teaches others how to deliver excellent customer service in a variety of settings.
• Applies the concept of 'Moments of Truth' to customer service.

Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
Level Working Knowledge:
• Explains the requirements, deliverables, costs, and criticalities of the assignment.
• Participates in developing consulting opportunities or assignments.
• Uses formal and informal means to keep client informed on progress and issues.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Extensive Experience:
• Differentiates assumptions, perspectives, and historical frameworks.
• Evaluates past decisions for insights to improve decision-making process.
• Assesses and validates decision options and points and predicts their potential impact.
• Advises others in analyzing and synthesizing relevant data and assessing alternatives.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Extensive Experience:
• Reviews others' writing or presentations and provides feedback and coaching.
• Adapts documents and presentations for the intended audience.
• Demonstrates both empathy and assertiveness when communicating a need or defending a position.


Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Working Knowledge:
• Identifies and documents specific problems and resolution alternatives.
• Examines a specific problem and understands the perspective of each involved stakeholder.
• Develops alternative techniques for assessing accuracy and relevance of information.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Level Working Knowledge:
• Provides prompt and effective responses to client requests and interactions.
• Monitors client satisfaction levels on a regular basis.
• Alerts own team to problems in client satisfaction.

Training Operations: Knowledge of training processes and procedures; ability to implement training related tasks and programs to ensure smooth daily and strategic training operations.
Level Working Knowledge:
• Assesses customer feedback to better adjust to market demands.
• Implements day-to-day training activities within the organization.
• Follows relevant practices and procedures for the delivery of training services.

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.

Posting Dates:

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

Not ready to apply? Join our Talent Community.