Job Description

RMB Global Markets operates in a highly available, regulated and time-critical environment. The role supports technology services spanning market access, pricing, execution, trade capture, risk, valuations, confirmations, settlement, finance, regulatory reporting and control processes. Service failure, stale data, delayed processing or unresolved exceptions may affect trading continuity, risk visibility, financial control and client outcomes.

The Trading Systems Support Analyst / Specialist owns the operational health of assigned services once they are in production. The incumbent diagnoses complex application and infrastructure issues, coordinates service restoration, manages operational exceptions, supports change and release activity, and engineers preventative improvements through monitoring, AIOps, machine learning and automation. The role also participates in analysis, testing and implementation to ensure that solutions are supportable, observable, secure and resilient by design.

Key Responsibilities:

Macro environment

• Is aware of emerging technologies and remains abreast of industry/ technology concepts and ideas which could impact on their area of accountability
• Remaining technologically savvy with all platforms in the teams’ portfolio of applications
• Create a repository of internal learnings and external knowledge materials which could benefit the execution of work within the team.
• Continuously look at improving service delivery through proactive monitoring and alerting

Software Quality Assurance

• Understand the release
• Prepare test scenarios to test the release
• Execute the test cases
• Hold triage sessions with vendors and stakeholders

Business service alignment 

• Apply experiential knowledge to trouble-shoot and resolve instances where service levels do not meet the agreed requirements
• Responsible for software quality assurance

Service handover 

• Compile and Enhance user training material and business readiness assessments

Access management 

• Maintain security administration processes and ensure that all requests for support are dealt with according to agreed procedures

Incident management 

• Incident Ownership – Owns incident until resolved
• Prioritise and diagnose incidents within the relevant areas according to agreed procedures
• Investigate causes of incidents and seek resolution within diverse but standardised precedents and procedures by applying operational knowledge and learnings
• Escalate unresolved or complex incidents to the appropriate level
• Document and close resolved incidents according to the agreed procedures and tools
• Communicate the resolution actions and outcomes to the relevant business stakeholder

Defect management, upgrades/enhancements and projects

• Ability to scope, plan, execute and close tasks which include defect management, upgrades/enhancements and projects effectively
• Facilitate one-on-one or group workshops to elicit, analyse, communicate and validate requirements
• Ensure the consistent and accurate documenting of requirements

Stakeholder & Vendor Management

• Anticipates, recognises, and meets the needs of internal and external clients / stakeholders (however these are defined in the role), taking responsibility for maintaining the highest service standards and developing and sustaining productive client relationships
• Act speedily to resolve problems, queries and complaints
• Initiate meetings with key stakeholders to track progress, manage expectations, and ensure stakeholder requirements are delivered
• Provide effective feedback to stakeholders - both written and verbal communication
• Own the outage management process by running the event with vendors and stakeholders
• Demonstrate the capacity to put people at ease and build sound relationships based on mutual trust and openness

Minimum Qualifications and Knolwedge

• Diploma, IT, Degree, Business Intelligence or related qualification

 

Experience

• Exposure to AI and implementation of AI related projects
• 2-5 years’ experience in Trading Systems across all asset classes
• Experience in API’s and FICS Protocol basics
• Experience in monitoring and alerting tools
• Experience in scheduling tools
• Experience with databased and networking protocols basics
• Experience in SQL

 

Technical Pre-requisite

• Relevant applications and process knowledge
• Understanding of SDLC
• Basic understanding of backups

 

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Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

29/10/26