The team + the role

Pendo's Total Rewards team runs the benefits, leave, and compensation programs that employees depend on for health coverage, financial security, and time away from work. Accurate enrollments, clean vendor data, and clear communication determine whether those programs work efficiently. 

Total Rewards at Pendo runs on accuracy, speed, and a practice of improving every process we touch.

The Total Rewards Analyst administers benefits and leave programs day to day, keeps enrollment and eligibility data accurate across vendors and payroll, and reports on program health. The role partners with Payroll, Finance, the wider People Team, and external benefits vendors. At the P3 level, the role works independently within a defined scope, adapts established approaches to varied problems, and turns audit findings into process improvements. When the role is done well, employees get correct answers quickly, vendors receive clean files, and payroll deductions match elections the first time.

What this looks like day-to-day

• Benefits operations: Works the queue of life event changes and benefits inquiries, confirms each change lands correctly in vendor and payroll systems, and prepares open enrollment materials ahead of the annual window.
• Leave administration: Runs leave intake through return, keeps status tracking current, and sends timely updates to Payroll and the sales organization.
• Data quality: Audits benefits and compensation data on a recurring cadence, resolves eligibility file errors with providers, and documents the fix so the same error does not return.
• Compliance and reporting: Fulfills required benefits reporting and filing requirements such as audits, 5500 filings, Non-discrimination testing, etc.
• Support employee & manager inquiries: Triage escalated tickets through Kinfolk (AI based HR ticketing & workflow system), and enhance knowledge base and workflows.
• Vendor and invoice management: Reviews benefits invoices, supports invoice processing.
• Knowledge and documentation: Keeps leave and benefits guides, process documents, and employee resources accurate in Confluence and Google Drive.
• AI-assisted execution: Applies AI to drafting, anomaly detection, reporting, and documentation upkeep.

Who you are

Must-haves

• You have 5 or more years of experience in benefits administration, leave administration, HR operations, or total rewards, or equivalent experience, and you can point to outcomes you owned.
• You have owned processes from intake to accurate completion, working independently with review at key milestones.
• You have working knowledge of benefits programs (health, dental, vision, FSA, HSA, 401(k), COBRA) and of leave and accommodation processes, including the compliance basics behind them.
• You bring strong attention to detail with data, including auditing eligibility files, reconciling invoices, and spotting anomalies.
• You make sound calls with incomplete information and know when to escalate with a recommendation.
• You communicate clearly in writing and in conversation with employees, vendors, Payroll, and leaders, and you handle confidential medical and personal information with discretion.

Nice-to-haves

• Experience leading an annual open enrollment cycle.
• Experience with Workday as a benefits enrollment platform.
• Experience building process documentation and employee-facing guides.

EEOC

We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility

Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: [email protected]. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Compensation

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.

The expected salary range for this role to be performed in Raleigh, North Carolina is $102,000 - USD $143,000.

Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.