Trustmark’s mission is to improve wellbeing – for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities.

About the role

Key Accountabilities:

• Testing.  This includes confirming products, rates, forms, underwriting offer and general functionality utilizing multiple enrollment systems.

• Testing SME: This includes Hot Fix Defect Testing/Smoke Testing/UAT Testing and communicating results to appropriate team for further action.

• Testing process improvement: Identify areas of testing protocol which can be improved, and present ideas for improvement implementation including semi-automated testing.

• Problem Resolution:  Identify problems with case data, working on consultative solutions involving all necessary parties and providing notification on cases that may not meet required turnaround times to appropriate parties.  Use alternative approaches on missing items to complete case build. 

• Training Assistance:  Assist Trainer with conducting ongoing training and refresher classes as required.

• Customer Service:  Communicate with internal departments, vendors, and clients effectively and collaboratively. 

• Work Instruction Documentation:  Create and enhance EnrollTech Teamwork Instructions as needed.

• Project Management:  Works independently to prioritize workload to accomplish assigned cases.  Participate in projects as they arise.  Takes a proactive approach to ensure program is deployed successfully.

• Documentation of Tracking Metrics.

Minimum Requirements:

• Two-year college or technical degree

• Minimum 1 year testing experience

• Technical aptitude

• Proficient with MS Office suite

• Experience with using tools to query data, creating and formatting files and forms

• Work in a deadline driven, fast-paced environment

• Ability to Troubleshoot

• Use of consultative problem-solving skills

• Willingness to display strong commitment to teamwork and work in a collaborative environment

• Strong analytical skills

• Ability to effectively cope with a change and shift gears accordingly

• Ability to work independently and organize own work

• Excellent verbal and written communication skills

• Must be able to handle and meet the demands during seasonal, 4th quarter period with limited time off

• Professional aptitude in the creation of job-related documentation

• Ability to assess training needs and develop recommendations for new programs

Preferred:

• Four-year college or technical degree preferred; or equivalent work experience

• Minimum 2 year's insurance experience preferred

• Voluntary/worksite insurance experience

• IT helpdesk, insurance enrollment or insurance experience a plus

• Proficient understanding of Selerix and/or Inspro.

The compensation range for this role is (based on the corporate location in Lake Forest, Illinois):

The final salary offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors. This position may also be eligible for bonus. We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive salary within the market.

Brand: Trustmark

In addition to compensation, we offer a comprehensive benefits package that includes: Health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums.  For questions about compensation and benefits, please speak to the Recruiter if you decide to apply and are selected for an interview.

Trustmark is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business.  We are an equal opportunity employer, including disability and protected veteran status.