Hyve Company Overview 

Hyve Solutions transforms complex engineering challenges into production reality for technology innovators building AI, cloud, and connected infrastructure. As a US-based manufacturing partner, the company rapidly delivers fast, agile execution through dep technical partnerships and co-innovation, and supply chain clarity. Hyve’s integrated ODM, CM, and SI capabilities eliminate vendor complexity while accelerating time-to-market with single-partner accountability from design through scale. The company co-innovates with deep engineering expertise, treating customer success as its own while building tomorrow's digital infrastructure.  

Hyve Solutions is a leader in the data center solutions industry, designing, manufacturing, and delivering custom Server, Storage, and Networking Solutions to the world’s largest Cloud, Social Media, and Enterprise companies. We pride ourselves on collaboration, innovation and thought leadership. Our team consists of diverse, forward-thinking individuals who dare to challenge the status quo, while working with many of the world’s biggest customers. Hyve Solutions is a part of Synnex Corporation, a Fortune 500 company. Become part of a team that thrives on excellence in a fast changing, high-growth technology environment!

Hyve Solutions is looking for a detail-oriented, hands-on, results-driven individual with proven communication skills and a strong work ethic to work in a challenging, fast-paced, energetic environment.

Principal Duties and Responsibilities (Essential Functions)

• Provide Level 3 tech support on trouble shooting/ failure analysis for server/rack/storage/GPU products in repair
• Sustain repair training procedures and related documentation. Train employees.
• Make improvements in repair the area to reduce defects, failures, and labor cost
• Maintain repair reporting tools/websites from test DB up to date
• Globally support repair escalated issues
• Leadership, provide technical direction to test, assembly, and repair teams
• Hiring and retaining repair technician talent
• Install hardware into racks, rack cable management, and preventive maintenance.
• Review and maintain repair test equipment and capacity.
• Experience working on complex problems where analysis or data requires evaluation and identifiable factors and interacting with leadership on matters concerning several functional areas, divisions, and/or customers.
• Provide solutions to problems of moderate complexity that require the evaluation of readily distinguishable factors using standard techniques and methodologies.
• Interface with peers, both internal and external to the organization, to complete various reporting and follow-up tasks.
• Guide the completion of projects and conduct technical tasks and/or set specific technical strategy and direction for self and/or others.

Job Specifications

Education and Work Experience

• Bachelor’s degree in computer/electrical engineering or equivalent is a plus.
• Minimum of 3 years related experience

Knowledge, Skills and Abilities

• Analytical and problem-solving skills 
• Prior knowledge of using any ticket tracking system (i.e. Jira)
• Prior knowledge of using PLM system (i.e. Agile) would be a benefit
• Knowledge of manufacturing systems
• Effective in time management and delegation.
• Skilled in debugging and root cause analysis
• Knowledge of programming and databases (Python and MySQL are required, PHP is a plus)
• Demonstrated knowledge of Lean philosophies and experienced in practicing those applications.

Job Complexity and Supervision

• Works on problems of moderate scope.
• Exercises judgment within defined procedures and practices to determine appropriate action.
• Builds productive internal/external working relationships.
• Comfortable in a fast-moving business and team environment
• Excellent communication skills—written and verbal.
• Attention to detail and process.
• Self-starter and highly motivated

Working Conditions

PHYsical Demands

• Extensive use of computer equipment, and frequent telephone activity.
• Periods of extended sitting, walking, and standing are required.
• Activities such as bending and occasionally lifting up to 40 pounds.
• Employee must be physically capable of completing and satisfying all training requirements as stipulated by Company policy.

What’s in it for you  

Benefit Insurance  

• Flexible Spending Account (FSA)  

• Health Savings Account (HSA)  

• Mental Health Care  

• 401K with match  

• Paid Holidays, Vacation & Sick Days  

• Tuition Reimbursement  

• Perks at Work 

• LEAP Program  

• MyFlexPay 

We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We are committed to creating an inclusive environment for all employees.