This role is an Onsite Role: This role requires Part -time presence at Elizabeth Arden's Beauty Counter in Anott's Dublin
Hours: 22.50 hours - 3 day a week 

Overview:

Elizabeth Arden represents a prestige, skincare-led approach to beauty, combining innovation, expertise and exceptional customer experience.

We are seeking a passionate and dynamic Assistant Manager to join our team. In this role, you will act as a brand ambassador on counter - delivering personalised service, sharing your skincare expertise, and driving sales performance.

This is an opportunity to be part of a globally recognized beauty brand while developing your skills in a fast-paced, customer-focused environment.

Responsibilities:

• Deliver exceptional, personalized customer service at all times

• Provide expert advice across skincare, colour and fragrance, with a strong focus on skincare

• Conduct consultations and perform RDSE services confidently and professionally

• Drive retail sales and consistently work towards individual and team targets

• Engage customers through product demonstrations, storytelling and tailored recommendations

• Build strong relationships to encourage customer loyalty and repeat business

• Maintain high standards of counter presentation in line with brand expectations

• Work collaboratively with colleagues to create a positive and high-performing environment

JOB OBJECTIVE

To achieve and maximise the account retail performance targets , individual productivity, average unit sale and average transaction and other key performance indicators.  To recruit new customers to the brand and to support the Account Manager in implementing an effective business plan. You will supervise one or more consultants when the Account Manager is not in store.

MAIN ACTIVITIES

 Team Co-ordination/Management

When the Account Manager is not in store you will be responsible for effectively managing, motivating and supporting consultants to achieve and exceed targets. In the Account Managers absence:

• Ensure the team are aware of targets

• Coach consultants on areas of their role they find difficult

• Make certain all tasks required for the effective operation of the counter are completed

Approaching customers and achieving sales

To achieve sales by adhering to Elizabeth Arden’s selling and training guidelines.

• Approach customers with an enthusiastic and easy-going opening

• Set daily goals and review throughout the day

• Traffic stop with ‘new’ launches; promotions etc

• Listen and identify customer needs

• Ask the appropriate follow up questions in a friendly manner

• Invite every customer to sit down and have a skincare consultation and/or make over

• Know the ‘top ten’ products

• Introduce a ‘Perfect Partner’ to customers to compliment their initial purchase

• To achieve minimum consultation targets of 60% of customers and book a return appointment

Service Commitment

Fully utilise all tools provided by the Company to offer excellent customer service.

• Introduce Red Door Club at every sale
• Colour code diary and make appointments for customers to attend planned activities
• Offer matchmaker and skin scanner service where appropriate
• Maximise ‘hook backs’ to encourage customers to return
• Proactively organise external events to generate business

Business Awareness and Administration

To be fully aware of individual and account performance against target and within the department.

• Support the Account Manager in completing a monthly account business plan to compliment the marketing calendar
• Help to arrange tailored events and on counter activity to ensure business plan is delivered
• Have an awareness of competitor activity
• Support the Account Manager in completing all paperwork and administration required by Elizabeth Arden and the Store accurately and on time
• Maintain stock book and manage stock control systems

• Process new product and promotion orders with the buying and merchandising department

Visual Merchandising

To ensure Elizabeth Arden’s image is maximised in store.

• Ensure the counter is spotlessly clean and well maintained
• Make certain the counter is fully stocked and that all products are stored by category and shade sequence
• Ensure all displays are strictly in accordance with Company Visual Merchandising guidelines and planograms
• Report any snagging issues promptly

Communication

Ensure that you are informed about current and new business initiatives and to provide feedback to the Area Manager and Regional Manager.

• Listen to the consultant hotline and ensure relevant information is fed back to the team

·       Provide regular feedback to your Area Manager and Regional Manager on issues effecting business performance

• Ensure that you read Consult, the Training Manual and Visual Merchandising Guidelines, actioning all relevant points
• Develop and maintain good working relationships with all store based and Elizabeth Arden colleagues

Code of Conduct and Personal Appearance

Adhere to the behaviour outlined in the Consultant Employee Handbook

·       Comply to EA/Store start and finishing times and meal breaks

• Represent the Company image through personal appearance, interpersonal skills and style

·       Comply to the uniform and grooming standards as outlined in the Style & Grooming guidelines

• Ensure that absences are notified on the first day to the Store, your Area Manager and to the HR absence hotline
• Abide by Elizabeth Arden and Store rules at all times

KEY COMPETENCIES

Motivation to Achieve

Sets high goals or standards of performance for self and team

Rapport and Communication

Is aware of the feelings and needs of others and their impact on them. Actions indicate this awareness. Ability to mix easily with other people. Can approach others easily. Effective oral communication and demonstrates ability to listen and pick out important information

Leadership and Management

In the Account Managers absence, leads by example; allocates resources and sets clear goals; delegates work appropriately; provides clear and honest feedback even when difficult; coaches staff to achieve objectives

Planning, Organisation and Flexibility

Establish courses of action for self and or others to accomplish a goal. Implementation of plans. Takes actions to ensure delivery

Impact, Assertiveness and Persuasiveness

Ability to present ideas and facts in a convincing manner and to convince others of a particular viewpoint. Obtains agreement or acceptance of plans or products and creates a good impression on others and maintains that impression

Teamwork

Willing to work cooperatively as a team member. Possesses persuasion and negotiation skills

Initiative

Originates action.  Ability to follow through energetically with events and achieve goals.  See opportunities and acts on them. Starter/completer approach to solving problems; perseverance

SPECIAL REQUIREMENTS

·       Experience of working in a sales environment and working to achieve targets

·       Numerate, able to interpret sales information and recognise trends

·       Flexible – able to adapt and vary approach

·       Enthusiastic and energetic

Who you are:

• Passionate about skincare and delivering outstanding customer experiences
• A strong communicator who enjoys connecting with people and building relationships
• Results-driven, with a proactive approach to achieving sales targets
• Energetic, enthusiastic and confident in a customer-facing role
• A team player who contributes positively to the counter environment
• Takes pride in representing a premium beauty brand

Qualifications:

• Minimum 1 year experience in a retail or customer-facing role
• Experience in beauty, skincare or cosmetics is required
• Proven ability to work towards and achieve sales targets
• Strong communication and interpersonal skills
• Flexibility to work retail hours, including weekends and peak periods

What we offer:

• Competitive salary with commission and performance-related incentives
• Generous staff discount and product allowance
• Access to the Red Door Academy training and development programmes
• Ongoing coaching and career progression opportunities
• Company pension and benefits package

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