Job Description:

Position Overview
The College is seeking a motivated, detail-oriented professional for a temporary, 3-month contract role (October through December) to support our Admissions team. The primary focus of this role is rapid-response outreach to prospective students who have submitted inquiries about academic programs. Working on-site at our campus location, you will serve as the initial, friendly point of contact, connecting with prospective learners, providing introductory program information, and scheduling them for admissions advising appointments.

Assignment Details

• Duration: 3 Months (Immediate start through late December)
• Schedule: 32 hours per week | Monday – Thursday, 9:00 a.m. – 6:00 p.m.
• Work Location: Negotiable
• Employment Type: Temporary / Contract (Hourly)

Key Responsibilities

• Rapid Inquiry Outreach: Execute high-volume outbound calling, emailing, and text messaging to new prospective student inquiries within established response-time targets ("speed to lead").
• Student Engagement & Triage: Conduct warm, professional introductory conversations to identify student interests, answer preliminary admissions questions, and address initial enrollment barriers.
• Appointment Setting: Guide qualified prospective students toward the next step in the enrollment funnel by booking them directly into appointments with admissions counselors.
• CRM Data Entry: Accurately document all daily outreach attempts, completed contacts, conversation notes, and pipeline status changes in institutional systems (Salesforce / CampusVue).
• Target Achievement: Consistently meet daily operational targets, including 60+ daily outreach touchpoints and at least two hours of active phone engagement.

Qualifications

• Education & Experience: Bachelor’s degree preferred; an equivalent combination of education and experience will be considered. At least 1–2 years of experience in high-volume phone outreach, admissions recruitment, customer service, or inside sales.
• Communication Skills: Excellent verbal, phone etiquette, and written communication skills with the ability to build immediate rapport with diverse adult learners.
• Technical Skills: Familiarity with CRM or database tracking software (Salesforce and CampusVue or similar student information systems strongly preferred).
• Work Style: High energy, organized, reliable, and comfortable working in a fast-paced, goal-driven outreach environment.

Compensation & Benefits

This opportunity is budgeted at $ base compensation. Additional compensation factors may impact total compensation. To learn more about our competitive benefits and additional rewards, including generous paid time-off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement, click the link below.

https://www.pacificoaks.edu/about/careers-pacific-oaks/

Pacific Oaks is an Equal Opportunity Employer.

Pacific Oaks participates in E-Verify and verifies identity and employment eligibility of all persons hired.
 

Compliance with Federal Antidiscrimination Guidance

Pacific Oaks College is committed to providing equal employment and educational opportunity to all people and strictly adheres to federal anti-discrimination laws. In accordance with DOJ guidance, the College affirms that no programs, hiring practices, promotions, admissions, or other decisions shall provide preferential treatment based on race, color, national origin, sex, religion, age, disability, or other protected characteristics without appropriate lawful rationale. The College will also ensure compliance of its third-party contractors or program partners in this regard.

Disclaimer

The duties listed above describe the general nature and level of work expected of faculty in this position and are not an exhaustive list of responsibilities. The College reserves the right to amend or modify the job description as institutional needs evolve. Pacific Oaks College provides equal employment opportunities to all persons without regard to race, color, ethnicity, religion, sex, sexual orientation, national origin, age, marital status, disability, or any other protected status under applicable law.