Telemetry & Performance Data Analyst-Federal Health IT

Location: Remote (US)
Clearance: Public Trust 

Rackner is seeking a detail-oriented Telemetry & Performance Data Analyst to turn data into actionable insights that help teams make smarter decisions and improve performance. The Data Analyst will build engaging dashboards, track key metrics, and uncover trends that drive efficiency, enhance user experience, and support continuous improvement. This role will focus on tracking health, optimizing speed and efficiency, and helping to solve technical and operational issues.

Responsibilities

• Collect, organize, and analyze data from multiple systems to track performance and operational trends.
• Develop and maintain interactive dashboards and reports using Power BI.
• Establish and monitor key performance indicators (KPIs), ensuring data accuracy, consistency, and reliability.
• Analyze historical and current data to identify trends, measure progress, and establish performance baselines.
• Track user engagement, training effectiveness, and technology adoption.
• Identify data gaps, troubleshoot reporting discrepancies, and recommend improvements.
• Collaborate with cross-functional teams to support reporting needs and data-driven decision-making.

Qualifications

• 3+ years of experience in data analysis, business intelligence, or performance reporting.
• Proficiency with Power BI and SQL.
• Experience with data monitoring, reporting, or analytics tools such as Splunk or ServiceNow.
• Strong analytical, problem-solving, and communication skills.
• Ability to organize complex data and present findings to technical and non-technical audiences.
• Ability to meet applicable background investigation requirements.

Preferred Qualifications

• Experience with Python for data analysis or automation.
• Familiarity with healthcare, operational, or enterprise performance analytics.
• Experience developing performance dashboards and automated reporting solutions.
• Knowledge of data quality management and performance measurement methodologies.

About Rackner

Rackner builds mission-critical systems for the U.S. government across software engineering, AI/ML, DevSecOps, cloud platforms, distributed systems, and application modernization. 

Benefits & Perks

Rackner offers a comprehensive benefits package to eligible employees, including:

• Medical, dental, vision, life, and disability insurance.
• 401(k) retirement plan with company matching contributions.
• Paid time off and paid holidays.
• Professional development and company-supported certification opportunities.
• Home-office equipment and remote-work support.
• Fitness and wellness reimbursement programs.
• Weekly pay and company team events.
• Benefits are subject to applicable plan terms and eligibility requirements.

Equal Employment Opportunity

Rackner is an equal opportunity employer. Employment decisions are made without regard to any status protected by applicable law.