Technology Talent and Capability Program Manager

Talent and Capability Program Manager leads the development and execution of a scalable strategy to enhance both technical skills and digital fluency across the organization, aligning workforce capabilities with evolving business priorities. This role partners with business and technology leaders to identify skill gaps, build forward-looking capability roadmaps across critical domains such as AI, cloud, and cybersecurity, and implement targeted learning strategies, including role-based pathways, certifications, and hands-on experiences to accelerate proficiency. By leveraging data and analytics, the manager measures the impact of skill development initiatives, provides insights to inform workforce planning, and ensures the organization remains agile, future-ready, and equipped to succeed in a digital-first environment.

Job Duties

• Deliver scalable learning strategies that accelerate workforce readiness, improve technical proficiency, and enable faster execution of technology and business initiatives. Build role-based learning journeys, certification pathways and applied learning experiences (e.g., labs, hackathons) that drive real-world skill application, to accelerate time-to-proficiency and enhance performance in critical roles.
• Measure and demonstrate the impact of skill development on proficiency growth, certification attainment, and business outcomes. Develop capability dashboards that provide visibility into workforce readiness and alignment to business priorities. Deliver actionable workforce insights that inform leadership decisions on talent, skills investment, and workforce planning.
• Partner with business and technology leaders to identify and prioritize current and future skill requirements, ensuring the workforce is equipped to deliver on evolving business demands.
• Develop and execute capability roadmaps across cloud, cybersecurity, AI, data analytics, software engineering, infrastructure, and product delivery to accelerate adoption of critical technologies.
• Conduct workforce capability assessments and skills gap analyses to identify barriers to productivity, delivery speed, and transformation success, and drive targeted interventions.
• Maintain a forward-looking perspective on how AI, automation, and emerging technologies are reshaping skills and roles, translating insights into strategies that improve organizational agility and readiness for change.

Qualifications

• Bachelors Equivalent combination of education and experience Required
• 4-6 years Experience in talent development, workforce transformation, or capability building, ideally within technology-driven organizations. Required
• Understanding of modern learning methodologies, including digital, experiential, and cohort-based learning models. (Medium proficiency)
• Knowledge of emerging technologies (e.g., AI/ML, cloud computing, cybersecurity, data analytics) and their impact on workforce skills. (High proficiency)
• Familiarity with structured skills frameworks, proficiency models, and competency frameworks (High proficiency)
• Understanding of workforce analytics, measurement approaches, and learning impact evaluation. (Medium proficiency)
• Knowledge of organizational change management principles and transformation strategies. (Low proficiency)
• Ability to develop and execute enterprise capability and learning strategies aligned to business priorities. (Medium proficiency)
• Strong stakeholder management and influencing skills, with the ability to partner effectively with senior leaders. (High proficiency)
• Skilled in analyzing workforce data, identifying skills gaps, and translating insights into actionable strategies. (High proficiency)
• Ability to translate emerging technology trends into workforce capability strategies that drive agility and readiness. (High proficiency)
• Ability to balance strategic planning with execution, delivering both long-term vision and near-term impact. (Medium proficiency)
• Ability to design scalable learning solutions, including role-based journeys, certification pathways, and applied learning programs. (Medium proficiency)
• Strong strategic thinking and problem-solving skills, with the ability to connect workforce capabilities to business outcomes. (High proficiency)
• Excellent communication and storytelling skills, including presenting complex insights in a clear and compelling way. (High proficiency)
• Project and program management skills to lead cross-functional initiatives and deliver results in a matrixed environment. (High proficiency)

Travel Requirements

• Up to 25% of Travel (20% proficiency)

Remarkable benefits:

•    Health coverage for medical, dental, vision

•    401(K) saving plans with company match AND Pension    

•    Tuition assistance

•    Floating holidays and PTO for community volunteer programs

•    Paid parental leave

•    Wellness programs

•    Employee discounts (membership, insurance,

travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify