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The Tax Technology Coordinator supports the National Tax Technology team in delivering the Tax Technology roadmap and related technology initiatives across the Tax practice.

The role provides coordination and project management support across technology initiatives, helping to drive adoption, stakeholder engagement, governance, communications and continuous improvement activities. Working with internal stakeholders and external vendors, the role contributes to the successful implementation, maintenance and ongoing enhancement of Tax Technology solutions.

Key Duties and Responsibilities:

Process Improvement and Automation

• Identify and address process gaps, duplication and opportunities for standardisation, AI, and automation through stakeholder workshops.

• Develop and maintain process documentation, workflows and guidance materials.
• Support the testing, implementation and adoption of new digital tools.

Tax Technology Operations Support

• Develop and maintain project plans and schedules for assigned Tax Technology initiatives, working with initiative leads to confirm deliverables, timelines and dependencies.

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• Track activities, milestones and risks, providing reporting and leadership updates.

• Support national technology rollouts, pilot programs and adoption initiatives.

• Maintain operational frameworks, governance documentation, and administration processes across Tax technology platforms.

• Support platform configuration, user access governance, and administrator communications.
  

Stakeholder Coordination and Communication

Practice Communications

• Maintain Tax Technology knowledge repositories, resources, and communication channels, ensuring information remains current and accessible.
• Prepare and distribute communications relating to technology updates, releases, operational changes, and adoption initiatives across the Tax practice.

Internal User Groups

• Gather stakeholder feedback and communicate improvement opportunities to the Tax Technology team.
• Maintain issues, enhancement, and feedback registers; supporting the tracking and escalation of actions where required.
• Coordinate champion, super-user and working group activities, including meetings, communications, training sessions, action tracking and the dissemination of new processes and guidance.

External Vendor Management

• Liaison between Tax professionals and technology vendors, communicating user needs, feedback, and enhancement requests.
• Coordinate vendor communications relating to issues, releases, and platform improvements.

Key Capabilities & Skills

• Strong systems thinking and an understanding of how people, processes, information and technology interact.
• Ability to analyse and clearly document business processes.
• Strong organisational skills and the ability to manage competing priorities.
• Clear written and verbal communication.

Experience & Qualifications

Essential

• Strong digital literacy and an ability to learn new systems quickly.
• Demonstrated experience coordinating activities involving multiple stakeholders.
• Experience producing high-quality business and process documentation.

• Experience supporting project delivery, including maintaining project plans, tracking milestones and actions, and preparing progress updates.

Desirable

• Experience using LucidChart, Mural, Microsoft Visio or similar process-mapping tools.

• Experience supporting technology implementation, automation or change initiatives.

• Familiarity with tax or other compliance-based professional-services delivery.

• Exposure to Microsoft Power Platform, Copilot or similar AI and automation tools.

Personal Attributes

A successful candidate will:

• Be curious about how processes work and how they can be improved.
• Enjoy bringing structure and clarity to complex activities.
• Take ownership, organised, and reliably follow matters through to completion.
• Be comfortable asking questions and constructively challenging inefficient processes.
• Communicate complex information clearly and practically.
• Have a genuine interest in AI, automation and technology-enabled service delivery.

Why BDO?

Working for BDO you will be part of a growing and market leading professional services firm.

Our national and global footprint provides our people with opportunities to work on interesting client engagements, across diverse industry sectors and services.

Our open and collaborative culture ensures access to Partners and professional mentors, to guide and accelerate your professional career, across a wide array of career pathways.

We provide our people with various health and wellbeing, social, financial, and professional development benefits to help realise what’s possible.

Participate in fitness challenges or take advantage of exclusive discounts to corporate health insurance, gym memberships and wellness facilities via our BWell program. Access benefits such as travel perks, retail discounts, employee referral rewards, study, and professional development support.

Our leave options cater to the unique needs of our people; and include enhanced family support, cultural and religious leave, and options to purchase additional leave. You can also give back and get involved in community initiatives via our BCaring program.

With a strong focus on learning and growth, we provide on the job training and formal development programs to help you succeed in your role and develop your skills and experience.

Our inclusive culture is underpinned by our core values (One, Bold, Human, Heart and Strive).

We are proud to be recognised as an Inclusive Employer for 2025-2026 by Diversity Council of Australia and a 2026-2028 Employer Committed to Gender Equality by the Workplace Gender Equality Agency (WGEA).

BDO is committed to inclusive and accessible recruitment practices. If you require any reasonable adjustments to support your application or interview process, we encourage you to contact our Talent Acquisition team at [email protected]