Description -

HP Inc is the world’s leading personal systems and printing company, we create technology that makes life better for everyone, everywhere. Our innovation springs from a team of individuals, each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives.

Job Details:

Techno Functional Program Manager

Managed Service and Channel Service Delivery

Team Charter:

This position is within the Managed Service and Channel Service Delivery Domain under the Digital Technologies Organization, providing Technical Architect support for the Channel delivery tool, CSDP. The Channel Service Delivery team is responsible for fostering strong collaboration with Channel Business to identify transformation opportunities, prioritize initiatives effectively, and drive execution from conception to implementation. The team's engineering portfolio focuses on building a robust platform, defining sound architectural principles, maintaining high coding standards, ensuring code quality, optimizing platform performance, deploying proactive monitoring solutions, and leading the development team to successful project delivery.

Role Description:

Techno-Functional Program Manager: Leads major transformation programs across the channel delivery landscape, coordinating across IT domains and building strong business relationships to understand partner needs and shape the transformation strategy. The role drives prioritization, alignment, execution, and delivery, while monitoring performance through adoption and realization of committed business benefits. It translates business and product requirements into scalable technical designs and solution architectures, defining system interactions, data flows, non-functional requirements, and implementation patterns that enable effective delivery. The role also advances AI innovation and strengthens the CSDP platform through LLM-powered chatbots, Agentic AI, ServiceNow best practices, performance optimization. In addition, it oversees the Channel Delivery portfolio by tracking project progress, resolving dependencies and delivery challenges, reinforcing project management practices, ensuring project data is available for enterprise portfolio reporting, leading governance meetings, and preparing executive presentations.

Job Summary:

• Lead key channel delivery transformation projects that improve the partner experience through advanced AI adoption and user interface enhancements.

• Exhibit robust techno-functional expertise to accurately interpret business requirements and design a dynamic architecture that accommodates adaptable business processes.
• Establish effective collaboration with the vendor engineering team and demonstrate leadership skills to guide the Software Development Life Cycle, ensuring quality, cost efficiency, and timely delivery.
• Establish effective coordination with both Upstream and Downstream IT applications to understand upcoming changes, define strategies for adapting to dependent modifications, and ensure uninterrupted tool operation without any downtime.
• Conduct in-depth analysis to identify and implement performance improvement initiatives aimed at enhancing application performance and stability.
• Define and empower the development team to follow coding standards, design principles, reporting requirements, and an effective architecture framework.
• Enhance the Channel Delivery tool by leveraging advanced AI technologies through research, exploration, and implementation of Generative AI and Agentic AI capabilities.
• Investigate affordable and efficient AI models from various vendors and facilitate discussions with the business to balance options in order to secure Sponsorship for AI development.
• Enhanced DevOps capabilities by leading the successful migration to GitHub Cloud and Harness, facilitating efficient code deployment to application environments via streamlined pipelines.
• Enhance the monitoring functions of the Channel Delivery tool through the development of a user-focused dashboard, incorporating comprehensive dashboards for funnel management, platform management, license management, release management, and executive reporting.
• Oversee and regulate AI use cases within Managed Service and Channel Service Delivery Organization. Advise the team during the AI opportunities intake process, offering technical consultation to AI advocates on platform selection, model development, architectural guidance, and recommended development strategies.
• Assist the Channel Delivery team by providing project management support, establishing strong collaboration with the business, and overseeing projects from conception to completion.
• Provide support as the Portfolio Manager overseeing all projects within the Channel Innovation POA. Collaborate closely with Delivery and Business Project Managers, encouraging them to update governance slides with the most recent status and assisting in resolving project bottlenecks to ensure progress remains on track. Additionally, lead project governance discussions and prepare executive presentations summarizing project updates.

Individuals who do well in this role at HP, usually possess:

Education and Experience Required:

• First-level university. degree or equivalent experience; advanced university degree preferred.
• Typically, 10-12 years of related experience in IT.
• Typically, 5-6 years of project management experience

Knowledge and Skills:

• In-depth knowledge of HP Channel processes, ServiceNow Technology, industry trends, DevOps, Portfolio Management, Stakeholder Management and AI technology including Agentic AI capabilities
• Excellent communication skills (i.e., written, verbal, presentation), leadership, and influence skills. Mastery in English and local language as well as other languages as required.
• Extensive business expertise across various process domains, complemented by outstanding project management and process development capabilities. Skilled at advancing process improvements through the application of industry-standard quality enhancement tools and methodologies.

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"