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Operations & Policy Analyst 2 – Technical Writer (Limited Duration)
Oregon Department of Transportation
Commerce and Compliance Division
Program Modernization and Operations Branch
Salem / Hybrid

The role: 
Join our Commerce and Compliance Division as a technical writer! This position serves as a central documentation and knowledge management resource supporting our technology modernization, governance and operational improvements efforts. Working together with business and technology teams, you will transform complex technical, business, regulatory and application development information into clear, accessible and sustainable documentation. You will play an important role in capturing institutional knowledge from subject matter experts and converting it into standardized documentation. This is an amazing opportunity for someone who enjoys working at the intersection of people, processes and technology. Apply today and help us build sustainable practices for the future!  

This is a limited duration appointment that is expected to end on or before June 30, 2027. Limited duration appointments are benefits eligible and have a designated maximum length of service. This position has the potential to become permanent.

Each employee of the Oregon Department of Transportation in the Commerce and Compliance Division (CCD) must be aware of, and adhere to, OAR 740-020-0010 and ORS 823.007. Failure to follow applicable administrative rules and statutes may impact employment. Not sure what this means? Visit the Commerce and Compliance Division (CCD) laws and rules website or contact the recruiter listed below for more information.

We provide a safe and reliable multimodal transportation system that connects people and helps Oregon's communities and economy thrive. We encourage people from all backgrounds and abilities to apply for our positions.

Before applying, visit our applicant information website to learn more about our process. If you are a current State of Oregon employee, you must apply through your employee Workday profile.

A day in the life:

• Research, draft, edit, format and maintain policies and standard operating procedures, user guides, governance documents, executive briefings and other technical or business documentation.
• Regularly conduct virtual interviews and working sessions with business owners, project managers, staff and subject matter experts to capture processes, requirements, decisions and institutional knowledge.
• Develop and maintain business process documentation, workflows, process maps, operational procedures and related documentation for the branch.
• Participate in cross-functional project teams, governance work groups, project meetings, demonstrations, reviews and modernization activities to capture decisions, action items, risks, assumptions and lessons learned.
• Maintain electronic documentation repositories, templates, style guides, version control, naming conventions and knowledge management practices to ensure information remains current and accessible.
• Translate complex technical and regulatory information into executive summaries, reports, newsletters and other organizational communications.
• Collaborate with training program coordinator and other subject matter experts to develop instructor materials, knowledge articles, FAQ pages and quick reference guides.
• Perform prolonged computer-based research, writing editing and document review that requires sustained concentration and attention to detail.
• This position is eligible for hybrid/remote work. May require occasional travel to ODOT offices or other locations for meetings, workshops, training or project activities.  
• To request a copy of the position description, which includes all duties and working conditions, please email [email protected].
  

What’s in it for you:

• Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave and so much more. Learn more about working at the Oregon Department of Transportation and the benefits we offer.
• Comprehensive and equitable base salary offer within the listed range. Through an equal pay assessment, we will determine the salary offer using the information you provide in your submitted application materials. Please ensure your application materials are detailed, accurate and reflect your skills, experience (paid and unpaid) and education as they relate to the position when applying. 
• The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%.
• Public Service Loan Forgiveness opportunity!
  

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Minimum qualifications:

Any combination of experience and education equivalent to five years of experience that typically supports the knowledge and skills for the classification specific to technical or professional writing. 

OR 

A bachelor's degree in business or public administration, behavioral or social sciences, finance, political science or any degree demonstrating the capacity for the knowledge and skills; and two years professional-level evaluative, analytical and planning work specific to technical or professional writing.

What we’d like to see:

If you have these attributes, let us know in your application materials! It's how we will choose whom to move forward! You do not need to have all these qualities to be eligible for this position. We may also use transferable skills, experience and education to help us decide who will move forward.

• Demonstrated ability to translate complex technical, business, regulatory and application development into clear, concise and accessible documentation for both technical and non-technical audiences.
• Understanding of the technology/application development lifecycle with the ability to develop documentation supporting requirements, design, system functionality, integration, testing, implementation, deployment, operations and system sustainment.
• Skilled at interviewing subject matter experts, facilitating knowledge transfer sessions and transforming institutional and technical knowledge into sustainable procedures, knowledge articles, technical documentation and reusable organizational resources.
• Demonstrated ability to effectively collaborate with business owners, project managers, business analysts, developers, architects, technical teams, training staff and other subject matter experts while independently gathering, validating and organizing information.
• Effectively manages multiple assignments, competing priorities, reviews, approvals and deadlines while maintaining strong document quality, version control, accessibility, accuracy and consistency.
  

How to apply:

• Complete the following required steps:
  • Fill out the application or attach a resume. Please contact the recruiter under the ‘Need help?’ section if you have any questions about how to fill out the experience fields or to attach a document. Your submitted experience fields or attached resume must include dates (MM/YYYY) for each employer.
  • Attach a cover letter. Your cover letter should clearly demonstrate how your experience and training relates to the qualities that you have under the “what we’d like to see” section above.
    • Your cover letter must be limited to no more than two (2) pages.
    • Please address your cover letter to Tim Ghromley, Program Modernization & Operations Branch Manager.
    • Generic cover letters that do not address the qualities that you have under the “what we’d like to see” section may receive lower scores than those that addressed the desired qualities.
    • You must upload your cover letter in the ‘Resume/Cover Letter’ section of the application.
  • Complete questionnaire. Answer the checkbox-style questions before submitting your application.
• After you submit your application, please respond to the public records request authorization and gender identity questionnaire. This screen will come after you submit and will complete the process. If you are a current State of Oregon employee, the tasks will come to your Workday inbox.
• If you are a veteran or Oregon National Guard servicemember, you may receive preference. The task to upload your documents will be available after you submit your application. For privacy reasons, please do not attach your military service document(s) to your application or combine it with any other required document attachments.

Need help?

• For questions, call 503-931-1206 or email [email protected].
  

Additional information:

• We do not offer visa sponsorship. If you are hired, you will be required to fill out the US Department of Homeland Security’s I-9 form confirming you are able to work in the US. We are not an E-Verify participating employer, and we are unable to proceed if E-Verify participation is required [e.g., STEM Optional Practical Training (OPT) Extension].
• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an education institution during the application process.
• We may use this recruitment to fill multiple or future vacancies.
• We will conduct name-based criminal background checks on final candidates, including current ODOT employees. All applicants may be subject to additional pre-employment check(s) such as driver license, LEDS (Law Enforcement Data System), and/or education verification as required for the position.
• You will be represented by the Service Employees International Union (SEIU).
  

ODOT is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices. Applicants with a disability may request a reasonable accommodation during the application process. For questions, concerns, or complaints regarding EEO/AA/ADA, contact 1-877-336-6368 (1-877-EEO-ODOT). This information can be made available in an alternative format by contacting ODOT Recruitment at 503-986-3700. Oregon Relay Service can be reached by calling 7-1-1.

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Writing, Technical, Compliance, Communication, Documentation