Jobs › Companies › ABB › technical support specialist

Über diese technical support specialist Stelle bei ABB

ABB · Vor Ort · Shanghai, Shanghai, China

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Regional Customer Support Manager

__

Your role and responsibilities

In this role, you will have the opportunity to support the assigned Sales organization (division and market) and customers during the proposal process. Each day, you will serve as a key technical resource in the assigned area. You will also showcase your expertise by preparing technical descriptions of the products and technology, determining costs, and preparing final documentation.

The work model for the role is:
onsite

You will be mainly accountable for:

  • Provide application support and system solution design centered on variable frequency drives while also covering low-voltage motors, including product selection, parameterization, control and communication, harmonics and EMC, braking and regeneration, functional safety, motor-load matching, inverter-duty suitability, insulation, bearing protection, cooling and derating, and system risk identification.
  • Conduct application research and customized development for target industries. Translate industry processes, load characteristics, control logic, equipment interfaces, environmental conditions, regulatory requirements, and common customer needs into industry specifications, dedicated functions, control solutions, and configuration packages. Work with R&D and product teams on design, validation, iteration, and change management to create repeatable, scalable, and maintainable industry solutions.
  • Analyze complex application and customer-site issues by systematically collecting failure symptoms, operating parameters, historical records, and test data. Perform root cause analysis across drives, motors, loads, control systems, power supply conditions, and process flows; develop clear conclusions and corrective recommendations, coordinate implementation, and verify effectiveness to achieve problem closure.
  • Support technical and commercial quotations, customer engagement, solution presentations, and training. Collaborate with sales, application, product, service, and supply chain teams on risk reviews and high-quality delivery; capture analysis reports, best practices, and standard solutions, and convert customer and market feedback into product improvements and service opportunities.



Qualifications for the role

  • Bachelor’s degree or above in electrical engineering, automation, electrical machines and apparatus, mechatronics, or a related discipline. Relevant experience in variable frequency drives, drive systems, or industrial automation is required; experience in low-voltage motor applications, service, or selection is preferred.
  • Sound knowledge of drive control principles, parameterization, communication, and system integration, as well as induction motors, permanent-magnet motors, and common industrial loads. Ability to understand electrical drawings, control logic, customer specifications, and tender documents, and to translate common and differentiated industry needs into technical specifications, dedicated functions, configuration concepts, interface definitions, and validation plans. Experience in applications or standardized solution development for pumps and fans, HVAC, compressors, cranes, conveyors, machine tools, or other industrial sectors is preferred.
  • Strong capability in systematic problem analysis and closure management. Ability to interpret measurements, operating trends, fault records, and test data, apply structured methods to identify root causes, and propose actionable improvements. Able to define data collection and test requirements during customer issue investigations and coordinate product, application, and service teams through corrective action and effectiveness verification. Experience in upgrades, energy-efficiency assessments, harmonic mitigation, functional safety, digital remote services, or inverter-fed low-voltage motors is preferred.
  • Excellent customer communication, requirement clarification, technical presentation, and cross-functional collaboration skills, with the ability to explain complex technical topics clearly, build alignment, manage expectations, and drive actions to closure. Good written and spoken Chinese and English, including the ability to independently read English technical documents and customer specifications, prepare technical proposals and analysis reports in English, and conduct technical discussions, solution presentations, and cross-regional collaboration in English.


More about us

The IEC Low Voltage Division is a technology leader delivering a full range of energy-efficient low voltage motors, including ultra-efficient solutions such as IE5 SynRM (synchronous reluctance motors). Through a global footprint, domain expertise and rugged designs, the Division provides reliable technology that improves efficiency and productivity even in the most demanding applications.


Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

Bereit, sich bei ABB zu bewerben?
Bei ABB bewerben

Über ABB

Why ABB Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB. We care At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to

Alle Jobs bei ABB ansehen →

Ähnliche Jobs

AB
Sales Technical Support Specialist
ABB
⚡ Früh bewerben Shanghai, Shanghai, China Vor Ort
● Neu 👁 Gesehen ✓ Beworben vor 1 Tg.
AB
Technical Support Specialist
ABB
⚡ Früh bewerben Beijing, Beijing, China Vor Ort
● Neu 👁 Gesehen ✓ Beworben vor 5 Tg.
BA
Customer Support Engineer
Brooks Automation
⚡ Früh bewerben China - Shanghai Vor Ort
● Neu 👁 Gesehen ✓ Beworben vor 1 Wo.
Dyson
Aftersales Support Engineer-Training
Dyson
⚡ Früh bewerben China - Shanghai Office Vor Ort
● Neu 👁 Gesehen ✓ Beworben vor 1 Wo.
Optiver
Production Operations Engineer (Trading Systems / SRE / Application Support)
Optiver
⚡ Früh bewerben Shanghai, China Vor Ort
● Neu 👁 Gesehen ✓ Beworben vor 2 Wo.
ASM
Senior Engineer I, Global Product Support
ASM
⚡ Früh bewerben China > Shanghai Vor Ort
● Neu 👁 Gesehen ✓ Beworben vor 3 Wo.
ASM
Snr Global Product Support Engineer II
ASM
⚡ Früh bewerben China > Shanghai Vor Ort
● Neu 👁 Gesehen ✓ Beworben vor 4 Wo.
ASM
Snr Global Product Support Engineer II
ASM
⚡ Früh bewerben China > Shanghai Vor Ort
● Neu 👁 Gesehen ✓ Beworben vor 4 Wo.
AnyDesk
Technical Support Specialist
AnyDesk
⚡ Früh bewerben Shanghai, Shanghai, China Vor Ort
● Neu 👁 Gesehen ✓ Beworben vor 1 Mon.

Registrieren für Vorschläge, die auf die von Ihnen geöffneten Jobs und gespeicherten Suchen zugeschnitten sind.

Mehr Jobs bei ABB

Alle Jobs bei ABB ansehen →

Jetzt bewerben
🤖

Moment — langsam

JobsRadar wurde für echte Menschen gebaut, die eine schwere Zeit bei der Jobsuche haben — nicht für automatisierte Anfragen. Sie klicken viel zu schnell und sind jetzt vorübergehend blockiert.

Kommen Sie später wieder. Wenn Sie wirklich auf Jobsuche sind, stehen wir hinter Ihnen — verhalten Sie sich einfach wie ein Mensch.

Catch your next role the second it’s posted.

Create a free account and we’ll watch the boards for you — the instant a job matches your search, it lands in your inbox or Telegram. No digging, no refreshing.

Create free account

Free forever · takes 30 seconds · already have one?

Verschaffe dir einen Vorsprung bei der Jobsuche.

Tritt unserem Telegram-Kanal bei für das, was dir hilft, die Stelle zu bekommen — Gehaltsbenchmarks, den wöchentlichen Marktpuls und neue Feature-Drops. Kein Spam, nur Signal.

Dem Kanal beitreten — kostenlos