Job Description Summary

Job Description

Key Responsibilities

• Snag list technical clearance upon System Project delivery to the client, until project close
• Classification of SAT Snag list into: missing items, Configuration Issues, Tickets and bugs
• Laise with Project manager for the missing Hardware,
• Minor configuration correction shall be done at site, and for major coordinate with Engineering team
• Tickets and Bugs – Implement recommendations and solutions on site. Engage site services for system reinstallation, and incase of new bugs detection raise the tickets
• Responsible for customer support in all DCS related issues towards external and internal customers
• Business opportunities creation from installed base
• Practical knowledge of DS AGILE, GPG, G500/100, D2x, C264, Legacy systems
• Hands on experience of DCS systems configurations, database creation, testing & commissioning
• Functional knowledge and experience in System architecture, networking and network components configuration like switches, firewalls, routers etc.
• DCS System Troubleshooting experience.
• Collect necessary information (logs, traces…) for further investigation.
• Provide full IEC61850 communication support for GE IEDs configuration with GE/non-GE DCS systems
• Creation of L3 cases and follow up with COE

• Own the resolution of post-sales technical customer issues. Level 1,2,3 Technical Support – Resolves post sales Technical Issues. As the technical depth required to resolve an issue increases, the “level” of skill set increases. For some products 1 individual may handle levels 1,2 and 3 while for other products these may be separate individuals with increasing skill sets.
• A job at this level requires a people leader with ability to hire and develop talent. Includes direct people management responsibility including staffing and performance development. Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
• Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
• Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.

Required Qualifications

• Degree in Electrical, Electronics Engineering, or related discipline

• Minimum 5 years of relevant Substation Automation experience in IEC61850 Cyber Security and other standard protocols

• The legal right to work in KSA without company sponsorship or time restriction

Required Characteristics

• Ability to discuss and communicate with all stakeholders internal/ external.
• Ability to define problems, collect relevant data, establish facts and draw valid conclusions.
• Strong Knowledge of GE / ALSTOM DCS System
• Knowledge of Arabic language
• Autonomously perform System database configuration
• Autonomously perform DCS testing and commissioning and snag clearance
• Ability to work on DCS System Architecture, System description, Hardware specification, Data list and HMI views
• Comprehensive understanding of Substation operation and processes
• Comprehensive knowledge of IEC61850, Modbus, DNP3.0, IEC101, IEC-103, and IEC-104 protocols
• Ability to quickly understand and correct problems on site and drive correction actions/processes.
• KSA Car Driving license – Expected travels withing Kingdom

Additional Information