Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Key Responsibilities

1. Technical Partner Relationship Management

Serve as the primary technical point of contact for SMB Restaurant ecosystem partners throughout the partnership lifecycle.

Build strong working relationships with partner product, engineering, implementation, and support teams.

Support partner onboarding, technical engagement, governance meetings, and ongoing relationship management activities.

Coordinate ongoing communication between partners and internal stakeholders to ensure alignment and timely execution.

Maintain partner technical profiles, integration documentation, and ecosystem knowledge.

2. Integration Discovery & Technical Evaluation

Lead technical discovery activities for prospective and existing partners.

Evaluate partner solutions, APIs, data flows, architecture designs, implementation requirements, and technical fit within the Genius ecosystem.

Identify integration opportunities, potential technical risks, dependencies, and implementation considerations.

Partner with Product and Engineering teams to gather and communicate technical requirements.

Provide technical recommendations that support partner prioritization and business case development.

3. Integration Planning & Delivery Coordination

Develop and manage partner integration plans from technical evaluation through production launch.

Coordinate cross-functional activities involving Product, Engineering, QA, Technical Services, Operations, Support, and partner technical teams.

Track implementation milestones, dependencies, certification activities, testing schedules, launch readiness criteria, and deployment plans.

Facilitate issue resolution and remove obstacles that impact partner delivery timelines.

Drive execution and accountability throughout the integration lifecycle.

4. Partner Certification & Launch Readiness

Manage the certification process for partner integrations supporting SMB Restaurant customers.

Ensure partners successfully complete testing requirements, operational readiness reviews, documentation requirements, and certification standards.

Coordinate user acceptance testing, pilot programs, launch readiness reviews, and production deployment activities.

Verify support procedures, escalation paths, knowledge base documentation, and operational processes prior to launch.

Support successful partner launches and post-launch stabilization activities.

5. Technical Enablement & Partner Success

Provide ongoing technical guidance and enablement to ecosystem partners.

Coordinate access to technical documentation, APIs, development resources, testing environments, and support channels.

Help partners adopt integration best practices and platform standards.

Monitor partner adoption, integration utilization, and operational performance.

Identify improvement opportunities that enhance customer experience, integration quality, and partner satisfaction.

6. Technical Escalation Management & Operational Health

Serve as a primary coordinator for technical escalations impacting SMB Restaurant partners and customers.

Partner with Engineering, Product, Support, and Operations teams to investigate issues and coordinate resolutions.

Manage communication during critical incidents and ensure appropriate stakeholder alignment.

Monitor integration health, recurring issues, partner satisfaction, and support trends.

Drive root cause analysis and continuous improvement initiatives to improve operational stability.

7. Product & Engineering Alignment

Partner closely with Product and Engineering organizations to ensure partner solutions align with platform capabilities and strategic direction.

Communicate partner requirements, technical feedback, market opportunities, and operational challenges to internal stakeholders.

Support integration roadmap planning discussions by providing technical input, partner demand signals, implementation estimates, and business context.

Coordinate dependency management and integration sequencing activities across multiple initiatives.

Maintain alignment between partner technical roadmaps and Genius platform capabilities.

8. Cross-Functional Collaboration

Work closely with:

• Business Partnerships

• Product Management

• Engineering

• Technical Services

• Support Operations

• Implementation Teams

• Sales Engineering

• Product Marketing

• Customer Success

Ensure a consistent partner experience throughout onboarding, integration delivery, launch, and long-term support.

Support quarterly business reviews, partner operating reviews, and cross-functional planning processes.

Required Qualifications

Bachelor's degree required.

5+ years of experience in technical partnerships, technical account management, implementation consulting, solution engineering, technical program management, or related technology roles.

Experience supporting API integrations, SaaS platforms, POS systems, commerce platforms, or enterprise applications.

Strong understanding of software development lifecycles, system integrations, APIs, web services, and technical implementation processes.

Demonstrated ability to manage cross-functional projects involving external partners and internal engineering teams.

Strong communication and stakeholder management skills with the ability to engage both technical and business audiences.

Experience working with multiple teams simultaneously while managing complex priorities and timelines.

Ability to travel as needed.

Preferred Qualifications

Experience within restaurant technology, hospitality technology, online ordering, loyalty, delivery, labor management, inventory management, or related restaurant software categories.

Familiarity with POS systems, payment platforms, APIs, and partner ecosystems.

Experience supporting certification programs, technical onboarding, or implementation processes.

Background in SaaS, fintech, commerce technology, or platform ecosystems.

Knowledge of restaurant operations and customer technology workflows.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].