Essential Responsibilities: 

• Provide general overall facility management services, including continuous monitoring of office/facility 

• Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery 

• Follow up with clients to ensure customer satisfaction 

• Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action 

• Remain knowledgeable regarding all operational aspects of building systems 

• Coordinate with outside contractors for the service and repairs of equipment 

• Follow protocol for effective building-specific maintenance and safety procedures 

• Maintain on-going communication with contractors, client, and team 

• Assist with site inspection within the assigned building portfolio 

• Create work orders and assign work orders to the engineering staff, subcontractors, and vendors 

• Report on open and closed work orders and check the status of open work orders with the assigned party 

• Request, review, and submit work orders, bids, and proposals from vendors 

• Verify final invoice pricing and process payments in a timely manner 

• Assist in the monitoring and assessment of vendor performance 

• Train vendors on work order and billing procedures 

• Manage complex work orders such as environmental issues and disaster recovery 

• Manage service and performance of vendors and landlords for timely completion of jobs 

• Create and record appropriate written communication between all parties 

• Schedule and document maintenance and repairs on building equipment 

• Communicate frequently with client, landlords, and vendors to resolve issues and provide project status updates 

• Provide process and procedures training and direction to new associates 

• Coordinate special events in support of client 

• Assist with measuring and reporting key performance indicators against service level agreements 

• Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product 

• Coordinate planned and unplanned maintenance activities for building systems and equipment. 

• • Review maintenance work orders to ensure they are completed accurately, meet quality standards, and contain all required documentation. 

• • Support CMMS administration by maintaining accurate asset data, equipment records, and preventive maintenance schedules. 

• • Maintain a working knowledge of facility systems, including HVAC, electrical, plumbing, building automation, fire and life-safety systems, lighting, and emergency power. 

• • Assist with inspections of mechanical rooms, electrical rooms, roofs, utility areas, and occupied spaces to identify issues and verify system conditions. 

• • Read and understand basic drawings, floor plans, equipment schedules, control diagrams, and manufacturer manuals. 

• • Ensure contractor work is documented correctly and that issues, recommendations, follow-up actions, and technical documentation are properly entered into the CMMS. 

• • Support contractor safety programs by verifying compliance with site safety requirements and established work practices.