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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Applications for this position will be accepted on an ongoing basis.

Job Description

The Professional Services organization is focused on delivering Salesforce's world-class product and project offerings to ensure customers are getting the most out of the Salesforce Platform. We help customers accelerate their path to value with Salesforce, focused on making sure you’re set up for long-term success to tap into the full capacity of the Salesforce platform, fast. We help you plan your strategic roadmap and we make sure you are building Salesforce so that it’s easy to maintain and adapt down the road, minimizing potential technical debt.

Our team is made up of thousands of the world’s leading Salesforce experts. We share our own 20 years of product best practices with your team and partners so that you have everything you need to achieve your goals.

Salesforce Professional Services is looking for a Senior Technical Architect / Technical Architect Director. You will be serving as a strategic advisor and Salesforce product and platform expert to the company’s largest, mSalesforce Professional Services is looking for experienced Technical Architects to serve as strategic advisors and Salesforce platform experts for our largest, most complex enterprise customers. This posting spans both Senior Technical Architect and Technical Architect Director levels — we'll match you to the right level based on your experience.

About the team
Professional Services delivers Salesforce's world-class product and project offerings so customers get the most from the platform, fast — building strategic roadmaps and Salesforce implementations that are easy to maintain and adapt, minimizing technical debt. Our team of thousands of Salesforce experts shares 20+ years of best practices with customers and partners.

Responsibilities

• Serve as a trusted, strategic advisor and Salesforce platform expert to C-level stakeholders at high-profile enterprise clients
• Architect multi-cloud technology solutions across application, data, integration, and security domains to meet client needs
• Guide and lead cross-functional teams of architects and developers; for Director-level, direct people management of technical teams
• Facilitate executive workshops, drive program governance, and manage partner/customer negotiations
• Identify and proactively manage risk areas, seeing issues through to resolution
• Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions maintainable
• Guide customers and colleagues in rationalizing and adopting emerging technologies that drive business value
• Lead internal strategic initiatives to grow the consulting practice; contribute to the community's knowledge base and thought leadership

Minimum Requirements

• 8+ years of enterprise architecture or consulting experience (10+ years for Director level)
• 4+ years leading Salesforce Core Projects (Director level: 2-5 years of direct people management additionally required)
• Strong application design skills combined with data, integration, and security architecture expertise
• Strong presentation and communication skills — able to present and defend a point of view to varied audiences, including C-level
• Proven ability to analyze, design, and optimize business processes via technology and integration
• Agile methodology fluency and a collaborative, high-integrity leadership style

Preferred Requirements

• Bachelor's degree in Computer Science, Engineering, or a related quantitative field (or equivalent work experience)
• Salesforce Certified Technical Architect (CTA) credential, or active progress toward it, or multiple Salesforce Architecture certifications
• Strong Enterprise Architecture background
• Experience with AI-powered development tools (e.g., GitHub Copilot, Cursor, Agentforce for Developers)
• Experience leading a technical team or workstream, with a passion for mentoring talent
• Ability to build and maintain relationships with C-level executives and senior technology leaders
• Experience in Consumer Goods Cloud, Retail Execution/Trade Promotion Management, or the Consumer Goods industry is a plus
• Travel may be required depending on client needs

Required Qualities

• TRUST: Integrity, transparency, and reliability
• TEAM PLAYER: Strong collaborator across teams
• COMMUNICATOR: Clear, confident communication that engages and influences C-level stakeholders

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $172,500 - $313,700 annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $207,800 - $344,700 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.