Jobs Companies Planettechnologies Technical Account Manager

Über diese Technical Account Manager Stelle bei Planettechnologies

Planettechnologies · Remote · Eastern US - Remote
Planet Technologies, the Nation’s leading Microsoft services provider to the public sector, is looking for a highly motivated individual to join our growing team as Technical Account Manager. In this role, you will be supporting impactful projects that make a difference for our country.
 
As a member of the Managed Services team this position is focused on providing customers with a voice, support, guidance, and resources to facilitate customer business objectives and success utilizing Planet’s managed services offerings. This role will work to ensure that Planet’s Advantage Services are delivered, and maintained in a way that meets the needs and expectations of our clients in a large organization and has managed a team of engineers. 

Responsibilities

  • Manage, support and service assigned set of accounts with focus on customer retention providing daily customer support interactions with the Managed Services Engineers and Consultants
  • Service Delivery to manage the delivery of IT services to clients, ensuring that service levels are met or exceeded, and that any issues are resolved in a timely and effective management.  
  • Identify ways to increase customer satisfaction and increase value-add for customers.
  • Identify customer service opportunities and manage and direct the work of the customer’s technical resources.
  • Serve as a stable escalation and contact point for support requests and escalations on behalf of our customers. “First” escalation point on from Engineers should be the Customer Service Managers.
  • Coordinates with other Managing Architects and Technical resources at Planet when a technical escalation is needed beyond the Managed Services Team.
  • Coordinate internally with Account Executives to ensure they are looped into any issues or potential additional work opportunities of their clients.
  • Coordinate with the managed services Managing Architect for technical resources assignment and allocation.
  • Responds to customer technical issues and drives resolution.
  • Manage annual renewals providing customer with both quantitative and qualitative proof of value, add-on sales, and service opportunities with the ability to provide insight into other managed services offerings provided by Planet
  • Produces monthly internal and customer reports to ensure that managed services customers are accurately invoiced.
  • Manage hourly ad hoc (OLC) contract work as project manager according to project management methodologies published by Planet’s PMO
  • Management of Microsoft FastTrack engagements
  •  

    Qualifications

  • Five (5) years of experience with IT customer account management, IT managed services, or IT project management preferably in a Managed Services organization 
  • Previous experience effectively working in large remotely based teams and managing multiple complex projects simultaneously
  • The ability to assimilate information quickly, think on your feet and manage multiple priorities effectively
  • Exceptional skills with managing customer expectations and the experience providing "trusted advisor" level service
  • Experience with CRM and helpdesk systems as well as knowledge of Microsoft tools and systems is a plus
  • Ability to identify when and how to escalate issues effectively
  • Technical Abilities include the ability to read and understand complex business requirements. 
  • Awareness of current development trends and demonstration of continuous learning. 
  • Bachelor’s degree and PMP certifiation preferred.

  • Planet Technologies is the leading provider of Microsoft Consulting Services to public sector and commercial organizations. Planet has significant experience in deploying business intelligence, cloud services, unified communications, and systems management with an emphasis building, deploying, and managing custom solutions that transform the business operations of federal government agencies. 
     
    Planet Technologies does not discriminate in employment opportunities, terms and conditions of employment, or practices. All qualified applicants will receive consideration for employment without regard to race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, protected veteran status, or any characteristic protected by law. Federal Agency Clearance Requirements may require up to a 10-year background investigation - US Citizenship (clearable) is required. 
     
    Salaries for Technical Account Managers at Planet Technologies range from $110,000 and $190,000. Several factors will impact final pay offered to a successful candidate including but not limited to the type and years of experience within the job, clearance level, the type of years and experience within the industry, education, training, etc. 
     
    Visit www.go-planet.com to learn more about us. Details about our benefits can be found here  2026-2027 Benefits Guide.pdf 
     
    Bereit, sich bei Planettechnologies zu bewerben?
    Bei Planettechnologies bewerben

    Wie sich dieses Gehalt für Account Manager vergleicht

    Diese Stelle zahlt $150,000/yrim Einklang mit der üblichen Spanne für Account Manager Stellen.

    $60,000 dem Median $117,500 $190,145

    Übliche Spanne $79,900–$152,500/yr, aus 1,417 vergleichbaren Account Manager Anzeigen auf JobsRadar (Vergütung auf USD hochgerechnet). Gehaltseinblicke für Account Manager ansehen →

    Ähnliche Jobs

    Starbridge
    Account Manager
    Starbridge
    ⚡ Früh bewerben New York City Vor Ort $150,000–$200,000
    ● Neu 👁 Gesehen ✓ Beworben vor 1 Std.
    NationGraph
    Account Manager
    NationGraph
    ⚡ Früh bewerben Toronto Vor Ort CA$100,000–CA$150,000
    ● Neu 👁 Gesehen ✓ Beworben vor 1 Std.
    ME
    Technical Account Manager
    Metriport
    ⚡ Früh bewerben San Francisco Vor Ort $160,000–$190,000
    ● Neu 👁 Gesehen ✓ Beworben vor 1 Std.
    ML
    Account Manager
    Mia Labs, Inc.
    ⚡ Früh bewerben Florida · standortgebunden
    ● Neu 👁 Gesehen ✓ Beworben vor 1 Std.
    Render
    Account Manager
    Render
    ⚡ Früh bewerben SF or Remote (US/Canada) · standortgebunden $185,000–$240,000
    ● Neu 👁 Gesehen ✓ Beworben vor 1 Std.
    Mistplay
    Senior Account Manager, Demand
    Mistplay
    ⚡ Früh bewerben London · standortgebunden
    ● Neu 👁 Gesehen ✓ Beworben vor 1 Std.
    Mindtickle
    Account Manager [NAMER]
    Mindtickle
    ⚡ Früh bewerben Pune, Maharashtra Hybrid
    ● Neu 👁 Gesehen ✓ Beworben vor 1 Std.
    Sunsrce
    Outside Sales Account Manager - Industrial Supply / Mining
    Sunsrce
    ⚡ Früh bewerben Granite City, IL 62040 Hybrid
    ● Neu 👁 Gesehen ✓ Beworben vor 1 Std.
    Cargo Partner
    Key Account Manager (Corporate Sales)
    Cargo Partner
    ⚡ Früh bewerben Chennai, Tamil Nadu Vor Ort
    ● Neu 👁 Gesehen ✓ Beworben vor 1 Std.

    Registrieren für Vorschläge, die auf die von Ihnen geöffneten Jobs und gespeicherten Suchen zugeschnitten sind.

    Mehr Jobs bei Planettechnologies

    Alle Jobs bei Planettechnologies ansehen →

    Jetzt bewerben
    🤖

    Moment — langsam

    JobsRadar wurde für echte Menschen gebaut, die eine schwere Zeit bei der Jobsuche haben — nicht für automatisierte Anfragen. Sie klicken viel zu schnell und sind jetzt vorübergehend blockiert.

    Kommen Sie später wieder. Wenn Sie wirklich auf Jobsuche sind, stehen wir hinter Ihnen — verhalten Sie sich einfach wie ein Mensch.

    Catch your next role the second it’s posted.

    Create a free account and we’ll watch the boards for you — the instant a job matches your search, it lands in your inbox or Telegram. No digging, no refreshing.

    Create free account

    Free forever · takes 30 seconds · already have one?

    Verschaffe dir einen Vorsprung bei der Jobsuche.

    Tritt unserem Telegram-Kanal bei für das, was dir hilft, die Stelle zu bekommen — Gehaltsbenchmarks, den wöchentlichen Marktpuls und neue Feature-Drops. Kein Spam, nur Signal.

    Dem Kanal beitreten — kostenlos