Work Schedule

Environmental Conditions

Job Description

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies.

With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.

Join Us as a Team Lead Site Services, Kit Production – Make an Impact at the Forefront of Innovation!

Position Overview:
The Team Lead Site Services, Kit Production ensures efficient and effective operations of the department and is responsible for quality within the section.

Main responsibilities include:

• Participates in the daily operations of the departments supported or where needed and follows up on complaints/issues until resolution.

• Provides training for new personnel or when new processes are implemented.

• Follows up on training documentation of the team.

• Attends study protocol meetings and educates staff on issues requiring attention.

• Creates work schedule and holiday planning for the team.

We have successfully supported the top 50 pharmaceutical companies and more than 750 biotechs, spanning 2,700 clinical trials across 100+ countries in the last 5 years.

What You'll Do:

• Ensure efficient and effective operations of the department with strict adherence to quality standards.

• Participate in daily operations of the kit production team, addressing and resolving any complaints or issues.

• Provide training for new personnel and follow up on training documentation.

• Attend study protocol meetings occasionally, educating staff on vital issues.

• Build and manage work schedules and holiday planning for the team.

• Assist in the global kit production, distribution, and order fulfillment, ensuring timely processing of supplies.

• Maintain high levels of support, service, reliability, and availability to external kit vendors and internal departments.

Education and Experience Requirements:

• Bachelor's degree or equivalent and relevant formal academic / vocational qualification

• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 5 years).

• 1+ year of leadership responsibility;

• Proven leadership skills with a track record of successfully implementing process improvements.

*In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills, Abilities:

• Knowledge of Good Clinical Practices

• Strong attention to detail

• Strong organizational skills

• Accurate data entry skills

• Proficient computer skills including Microsoft Office

• Effective negotiation and problem resolution skills

• Good verbal communication skills

• Superior analytical, interpersonal and time management skills

• Critical thinking and problem solving skills to support quality decision making

• Ability to work in a collaborative team environment

Additional Responsibilities:

• Report to the (Sr) Manager Site Services, Kitting Operations.

• Manage Kit Production staff and serve as the main point of contact for Kitting Operations management.

• Support the management of internal/external PPD Kit Production and kit vendor assignments at the order level.

• Supervise Kit Production staff performance and identify efficiencies in the production process.

• Occasionally support crafting back orders, order comments, express orders, modifying orders, and managing ship by dates.

• Coordinate review and action required on custom reports and manage the Kit Vendor/Materials Management.

• Support system training, courier system training, and kit production training.

• Attend weekly kitting vendor operational meetings and support kit production activities.

• Perform quality control checks, order fulfillment, shipping, labeling, and any activities related to kit production.

• Assist with loading and unloading activities and support resolution of Kit Vendor Quality Events.

• Support information sharing within the GSS department.

Working Environment:
Thermo Fisher Scientific values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive.

Why join us?
When you join Thermo Fisher Scientific, you become part of a global team that values passion, innovation, and a commitment to scientific excellence. You’ll work in an environment where collaboration and development are part of the everyday experience—and where your contributions truly make a difference.

Apply today to help us deliver tomorrow’s breakthroughs!