Job Profile:

IT Support Specialist 1

Job Family:

IT Support Services

Time Type:

Full time

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Provides routine IT services to end users in order to support the mission of the institution through technology. Uses enterprise managed tools that manage devices, deploys software and security updates of devices and applications across an enterprises, and updates documented processes.

Job Description:

Position Salary Range: $48,600 - $54,000 per year; DOE

Job Description:

Research Technology Support (RTS) is looking for a Systems Support Specialist to join our hands-on deskside IT team. In this role, you will be the go-to technical resource for ASU employees, researchers, and public visitors. If you have a solid foundation in Windows and macOS, a knack for troubleshooting audio/visual (A/V) equipment, and genuinely love helping people solve problems, you’ll fit right in.

Essential Duties:

Our team manages incoming requests via a ticketing system (Service Now), phone calls, and walk-ins. You will have the autonomy to self-manage your workload while collaborating closely with team members and student technicians.

• Provide Front-Line Support: Respond to help desk requests and resolve hardware, software, and media equipment issues remotely, over the phone, or in person.
• Hardware & Software Deployment: Configure, image, install, and upgrade desktop computers, laptops, tablets (iPad/Android), and software packages.
• A/V & Conference Support: Help setup, test, and troubleshoot multimedia presentation technology in conference rooms and hybrid meeting spaces.
• Campus Mobility: Drive ASU golf carts across campus to deliver, install, or service IT equipment.
• Documentation: Consult our team knowledge base to solve issues and contribute new documentation as solutions are found.

Desired Qualifications:

We don't expect you to have all of these, but tell us if you have experience with:

 

• Supporting both Mac and Windows environments (hardware, OS, and standard apps).
• Active Directory and remote workstation support tools.
• Workstation imaging and mass software deployment tools.
• Troubleshooting mobile devices (iOS/Android).
• IT certifications (CompTIA A+, Network+, Google IT Support, etc.).
• A demonstrated proficiency in the core technical skills required for this role.
• Strong verbal and written communication skills with a diverse audience.
• Capability to drive a campus golf cart (valid US Driver’s License required).

Working Environment:

• This is a 100% in-person role on the ASU campus, with most of the time spent in standard climate-controlled office spaces. 
• Additional time is spent in university research laboratory environments.
• Activities are performed in an environmentally controlled office setting, with extended periods in a stationary position; frequent physical demands may include stooping, bending, crawling under/around objects, reaching, lifting, and moving objects weighing up to 50 pounds.

Department Statement:

The Research Technology Support (RTS) team is a dedicated technical support group within ASU’s Knowledge Enterprise. As a service-first team, we go beyond simple "break/fix" support. We focus on building genuine, rewarding relationships through active listening, thorough troubleshooting, and consistent follow-up. Our goal is to ensure that every faculty member, staff member, researcher, and visitor we assist walks away with the tools, knowledge, and confidence to succeed in their daily work.

Driving Requirement:

This position may require driving. Employee must possess a valid US Driver’s license of the appropriate class and required endorsements throughout employment.

Location:

Campus: Tempe

Funding:

No Federal Funding

 

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

ASU’s comprehensive benefits package is a key part of your total compensation. Visit the ASU Compensation Estimator

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.