Job Summary:

The Systems Analyst III is responsible for leading research and analysis to identify systems impacted by requirements, possible interfaces, cross team dependencies and affected lines of business.

Preferred Skills:

• Strong systems-thinking skills with the ability to analyze end-to-end business processes, system interactions, and upstream/downstream dependencies.
• Process:  Experience partnering with business and technical stakeholders to define, document, maintain, and improve end-to-end business processes.
• Experience creating business process flows, system diagrams, data flows, data mapping documentation, customer journeys, and other analysis artifacts.
• Requirements:  Advanced Agile delivery experience including backlog refinement, story decomposition, acceptance criteria development, dependency management, and sprint-readiness activities.
• Proficiency with Azure DevOps (ADO) and Agile planning tools used to manage requirements, features, stories, dependencies, and traceability.
• Experience facilitating stakeholder workshops, discovery sessions, requirements-gathering activities, and cross-functional collaboration.
• Training/Documentation:  Experience developing training materials, delivering training sessions, and providing knowledge transfer to support adoption of new processes and system capabilities.
  

Essential Functions:

• Leverage appropriate approaches and modeling techniques to elicit requirements
• Recognize inconsistencies and gaps in a complex business process
• Assist in planning activities and development of business case documents
• Through research and analysis, identify systems impacted by requirements, possible interfaces, cross team dependencies and affected lines of business
• Translate business needs and technical requirements by authoring clear agile stories and features
• Serve as a liaison between technical teams and users, stakeholders.
• Perform root cause analysis
• Build, sustain, and leverage relationships with persons within his/her area of immediate responsibility
• Assist QA in preparation of test scenarios and test data
• Sets objectives for own job with the understanding of how output would affect and impact other job areas related to own job. Contributes and provides input to the development of operational area goals within the context of own job area.  Work consists of tasks that are typically not routine, works independently and applies discretion within established operational boundaries and procedures. Work direction is only provided for new areas of work or unique assignments.
• Problems and issues faced are vague, and require reasoning and analysis to address problems and issues.  Updates and/or modifies work methods based on past experiences, and identifies solutions to problems by recognizing similarities through data trends. Has higher autonomy to arrive at solutions to non-routine problems within established operational boundaries and procedures. Uses personal experiences, makes reasonable judgment calls, and may call on other resources where necessary to identify solutions.
• Perform any other job duties as requested

Education and Experience:

• Bachelor’s degree in Computer Science, Information Systems, Business Administration or related field or equivalent years of relevant work experience is required
• Five (5) years of experience in requirements management is required
• Five (5) years of experience working in Facets, CCA, SAP, CRMs or other similar enterprise systems is required
• Familiarity with the healthcare environment (Medicaid/Medicare) is required
• Experience designing interfaces and/or mocking up user interfaces to support and display the information in multiple UI disciplines (Web, Mobile, Client Server, etc.) is required

Competencies, Knowledge and Skills:

• Ability to establish effective working relationships with stakeholders at all different levels
• Proficient in all areas of requirements elicitation (facilitation, process modeling, requirements documentation)
• Experience in creating and writing technical specifications within an agile framework: Epic, Feature, Story, and Task; understands key components of good story writing to enable adaptation of standard industry formats and approaches for effective use
• Understanding of project lifecycles coupled with the software development lifecycle, including processes, techniques, continuous delivery, tools agile, test driven development, and waterfall
• Thorough understanding of business analysis principles
• Flexibility during organizational and/or business changes
• Effective problem-solving skills with attention to detail
• Ability to develop, prioritize and accomplish goals
• Strong interpersonal skills including excellent written and verbal communication skills; listening and critical thinking
• Ability to effectively prioritize and execute tasks while working both independently and in a team-oriented, collaborative environment

Licensure and Certification:

• Certifications around our core technical systems is preferred; Facets, CCA, SAP,CRMs or other similar Enterprise systems that mimic those CareSource invests in
• Certifications around Agile, SAFE, or the Business or System Analyst role is preferred

Working Conditions:

• General office environment; may be required to sit or stand for extended periods of time

Compensation Range:

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Organization Level Competencies

• Fostering a Collaborative Workplace Culture

• Cultivate Partnerships

• Develop Self and Others

• Drive Execution

• Influence Others

• Pursue Personal Excellence

• Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.