When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Description:

Primary Responsibilities:
1. Performs System Administrator activities to support multiple Server production systems in an enterprise environment. (essential)

2. Maintain and support virtual server and hypervisor-based platform infrastructure services as well as Cloud\SASS Infrastructure. (essential)

3. Participates in ongoing monitoring and evaluation of server performance. Provides 7x24x365 on-call response. (essential)

4. Creates and maintains technical support documentation and procedures related to new technology installations and implementations as well as Disaster Recovery documentation. (essential)

5. As requested by Level 2/3 Engineers participate in technology projects and act as a front-line interface to end-users or as liaison to technology vendors. (essential)

6. Performs basic problem management and root cause analysis in identifying, prioritizing, researching and resolving service requests or reported problems in a timely manner and appropriately escalates to other engineers as necessary and within established guidelines. (essential)

7. Provides technical troubleshooting advice and serves as a resource to other IS Support Staff members. (essential)

Required Qualifications:
1. Vocational or Technical training required. Bachelor's degree preferred.
2. 1-3 years related work experience required.
3. Advanced technical computer skills as required for technical support specific to functional area and related systems.

Preferred Qualifications:
1. AWS, RHEL, Windows certifications
2. Project management certifications
 

Competencies:
1. Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.

2. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.

3. Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction.

4. Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.

5. Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.

6. Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.

7. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.

8. Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in

the assigned unit(s) in a timely and respectful manner.

Social/Environmental Requirements:
1.Work requires close attention to task for work to be accurately completed. Intermittent breaks during the work day do not compromise the work.

2.Work requires constant response to changing circumstances and using new information to adjust approach and to quickly respond to new needs.

3.No substantial exposure to adverse environmental conditions

4. Health Care Status:  NHCW: No patient contact.- Health Care Worker Status may vary by department

Sensory Requirements:
Close work (paperwork, visual examination), Color vision/perception, Visual monotony, Visual clarity <3 feet, Conversation, Telephone.

Physical Requirements:
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally
This job requires constant sitting, Keyboard use

Pay Range:

The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. 

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled