Join Cleveland Clinic’s Heart, Vascular & Thoracic Institute and become a part of one of the most respected healthcare organizations in the world. Cleveland Clinic has been recognized as one of the top hospitals in the country for cardiac care. The Heart, Vascular & Thoracic Institute cares for patients with a variety of heart, vascular and thoracic diseases and provides the highest level of patient care, innovative treatments and a welcoming environment to all.     

Cleveland Clinic's Miller Family Heart, Vascular & Thoracic Institute is a leader in the heart field. Its long history of innovations, from the first cardiac catheterization to new diagnostic imaging approaches and treatments for heart disease – provides a legacy of excellence in patient care, research and education. Cleveland Clinic's Tomsich Family Department of Cardiovascular Medicine has physicians in every cardiovascular specialty working to offer the latest medications and interventional heart disease procedures. The end result — better heart care outcomes for our patients. 

A caregiver in this position works from 8:00AM—4:30PM or 8:30am—5:00pm. 

A caregiver who excels in this role will:  

• Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data. 

• Validate patient physician information and ensures accurate collection. 

• Identify patients in need of financial counseling to ensure appropriate payment of services. 

• Triage appointments, based on diagnosis, patient preferences and physician specialty. 

• Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians. 

• Perform scheduling both intra- and inter-departmentally as requested by physician orders. 

• Receive orders and processes as indicated by provider and schedules according to protocol. 

• Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.). 

• Serve as liaison with admitting office regarding hospital reservations  

• Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity. 

• Communicate with patients and their families to provide detailed instructions, directions and resources available. 

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma or GED  

• Two years of related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/operating room scheduling OR three years of customer service concierge experience 

• Proficient in personal computers (PC) and general knowledge of PC-based systems and software 

Preferred qualifications for the ideal future caregiver include:  

• Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access 

• In-depth knowledge of medical terminology and/or CPT/ICD coding 

• Knowledge of Microsoft Word and Excel applications