Job Description Summary

Enable Precision Care World-Class Customer Service by providing GEHC Surgery (OEC Imaging Role) region-based support for a single modality to GE HealthCare Field Engineers. This is a technical role that operates at the intersection of serviceability, profitability and customer experience. For this role the “full package world-class Field Engineer” is desired – great customer skills, great teammate, sound technical background and solid administrative practices.

This role requires the candidate to work onsite at our customer locations in the New Mexico/El Paso TX area.  To provide onsite customer support, a company car will be provided, and the candidate needs to be willing to work in the New Mexico/El Paso TX area.

Job Description

Responsibilities:

• Learn to complete on-time and accurate Installations, Preventative Maintenance, FMIs and/or ISIs.

• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment while developing skills to work alone.

• Effectively communicate and partner with teammates and colleagues.

• Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.

• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.

• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.

• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.

• Serve as a member of the account community for key accounts.

• Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.

• Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.

• Keep up to date with competitor information and market trends.

• Answer service calls independently without assistance within one year of employment.

Required Qualifications:

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship, Apprenticeship or Military Externship program; OR High School Diploma/GED and a minimum 4 years of experience servicing electronic equipment.

• Experience with Web applications as well as Microsoft suite of products.

• Must have and maintain a valid Driver's License.

• Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.

Special Physical Requirements:

• Ability to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.

• Able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.

• Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.

Desired Qualifications:

• Experience in surgery modalities

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We will not sponsor individuals for employment visas, now or in the future, for this job opening.

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.