SUMMARY:

The Supervisor, Environmental Services (EVS) is responsible for directing housekeeping and linen operations for an assigned shift, unit, or functional area to ensure the hospital environment is safe, clean, sanitary, and supportive of patient care.

This role supervises frontline EVS staff, coordinates daily work activities, ensures adherence to established cleaning and infection control standards, and conducts inspections and quality assurance activities. The Supervisor also supports staffing, scheduling, training, and performance management while maintaining effective communication with clinical and operational partners.

Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence as these guide our everyday actions with patients, customers and one another.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

1) EVS Operations & Service Delivery

•           Direct and supervise housekeeping and linen operations across assigned shift/areas to ensure cleanliness, sanitation, and visual standards are consistently met.

•           Monitors and controls the waste management plan to ensure all categories of generated waste are handled, contained and disposed safely and in accordance with applicable regulations. 

•           Coordinate services with clinical and support departments to ensure timely and uninterrupted patient care operations. 

•           Support resolution of urgent cleaning needs, escalated operational issues, service disruptions, or environmental services/linen related concerns.

•           Monitor workflow and respond to service issues or special requests in real time.

2) Quality Assurance, Rounding & Continuous Improvement

•           Perform routine inspections of assigned areas to evaluate cleanliness, quality of work, and adherence to standards.  Consistently rounds to observe quality, safety and standards of work.

•           Utilize quality assurance tools (e.g., inspection forms, training records, surveys) to document performance and identify improvement opportunities. 

•           Implement corrective actions and follow up to ensure sustained improvements.

•           Participate in departmental quality improvement initiatives and contribute to efficiency improvements.

3) Regulatory Compliance, Safety & Infection Control

•           Ensure EVS practices align with hospital policies, infection control standards, and safety procedures.

•           Monitor proper use of cleaning products, equipment, and techniques.

•           Identify and report environmental or safety concerns and escalate issues appropriately.

4) Staffing, Scheduling & Workforce Coordination

•           Supervise frontline EVS staff including assigning work, monitoring productivity, and ensuring completion of duties.

•           Prepare schedules, manage attendance, and provide back-up staffing as needed.

•           Issue supplies, equipment, and keys as required for operations.

•           Conducts, evaluates and documents driver road testing for employees (as assigned)

5) People Leadership & Staff Development

•           Participate in hiring, onboarding, and training of staff; provide ongoing coaching, training and development. 

•           Conduct performance evaluations and provide feedback on work quality, attendance, and performance.

•           Address performance concerns and recommend disciplinary actions as appropriate.

•           Lead team communication through regular meetings and updates on policies and procedures.

6) Equipment, Supplies & Operational Support

•           Ensure proper use, maintenance, and tracking of equipment and supplies; coordinate repairs or service as needed. 

•           Monitor inventory levels and requisition supplies to maintain operational readiness.

•           Support documentation and reporting (e.g., timekeeping, staffing records, QA reports).

EDUCATION:

•High School diploma or equivalent required.

EXPERIENCE:

Minimum 2-4 years EVS/housekeeping experience plus supervisory experience.

Knowledge, Skills & Abilities

• Knowledge of environmental services methods, cleaning techniques, equipment, and materials.
• Ability to supervise, train, and motivate a diverse workforce.
• Strong communication and interpersonal skills for coordination across departments.
• Basic computer, reporting, and recordkeeping skills.

Licensure / Certification

• Valid driver’s license may be required for roles involving equipment operation or delivery responsibilities.

Working Conditions

Requires frequent walking, standing, and rounding throughout hospital areas.

May involve exposure to environmental hazards (e.g., cleaning chemicals, contaminated areas).

May require lifting, operating equipment, and performing physical tasks as needed.

Pay Range:

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

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Driving Required: