PRIMARY FUNCTION
The Support Specialist ensures the efficient day-to-day operation of the office, and support the work of management and other staff.

ESSENTIAL FUNCTIONS
• Performs administrative and office support activities for multiple supervisors.
• Duties may include fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, and filing.
• Assist with all administrative processes and tasks in accordance with departmental policies and procedures.
• Create and/or type general correspondence, memorandums, presentations, charts, graphs, and tables.
• Proofread copy for spelling, grammar, formatting and layout, and make corrections as appropriate.
• Assist in the preparation of regularly scheduled reports and other documents upon request.
• Process requests for departmental and office supplies.
• Organize and maintain electronic and hard copy reports in accordance with department processes and company policies.
• Organize the work area to maintain a neat and professional environment.
• Schedule and organize activities such as meetings, training, and department activities.
• Sort and distribute mail.
• Maintain organization’s Property Control System by identifying assets, establishing and maintaining records while working with support personnel.
• May be required to perform other related duties to meet the ongoing needs of the organization.

SUPERVISORY RESPONSIBILITIES
This position does not have any supervisory responsibilities.

KNOWLEDGE, SKILLS, & ABILITIES:
• Intermediate computer skills; specifically using Microsoft Office Suite and Deltek Cost Point.; ability to learn additional computer skills or software programs.
• Ability to enter data accurately into databases.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Excellent interpersonal skills to work effectively with all levels of management and staff.
• Ability to use general office equipment such as fax, phone, copier, etc.
• Ability to follow a process.
• Strong professional customer service skills, including active listening, prompt service and follow-up.
• Ability to learn and understand corporate policies and procedures.
• Ability to perform basic mathematical computations, detect unobvious facts and issues, and exercise resourcefulness in resolving problems.
• Must be able to multi-task, work independently and perform duties with minimal supervision.


QUALIFICATIONS:
Support Specialist Level Experience / Education
Support Specialist I High School Diploma or equivalent and 1-2 years of related experience

Support Specialist II High School Diploma or equivalent and 3-5 years of related experience

Support Specialist III High School Diploma or equivalent and 6-10 years of related experience

• Moderate computer skills in Microsoft Office
• Excellent communication skills, both verbal and written
• Strong ability to work on multiple tasks simultaneously with multiple persons and multiple deadlines
• Ability to work under pressure and adhere to deadlines
• Strong proofreading and editing skills with attention to detail
• Excellent time management skills
• Ability to obtain and maintain a Government Security Clearance

PREFERENCE STATEMENT
Preference will be given to Calista shareholders and their descendants and to spouses of Calista shareholders, and to shareholders of other corporations created pursuant to the Alaska Native Claims Settlement Act, in accordance with Title 43 U.S. Code 1626(g).

EEO STATEMENT
Additionally, it is our policy to select, place, train and promote the most qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to provide equal employment opportunity for all employees in compliance with applicable local, state and federal laws and without regard to non-work related factors such as race, color, religion/creed, sex, national origin, age, disability, marital status, veteran status, pregnancy, sexual orientation, gender identity, citizenship, genetic information, or other protected status. When applicable, our policy of non-discrimination applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, training, transfer, promotion, placement, layoff, compensation, termination, reduction in force and benefits.
 
REASONABLE ACCOMMODATION
It is Calista and Subsidiaries' business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.
 
The statements contained in this job description are intended to describe the general content and requirements for performance of this job.  It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements.
 
This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.