Job Description Summary: 

The Support Coach Lead is responsible for teaching, leading, and modeling effective and positive direct care with individuals impacted by a range of behavioral health issues including substance use, trauma, and mental illness as well as individuals with cognitive challenges.  The Support Coach Lead will utilize a trauma-informed and person-centered approach to promote healthy interactions and relationships as well as promote feelings of independence and autonomy for all persons served. 

Education:

• Must have a high school diploma or equivalent.

Preferred Qualifications:

• Basic supervisory experience for a minimum of one (1) year.

Responsibilities:

• Will ensure Support Coach shifts are covered for 24/7 facility care and work open shifts when assigned staff are not able to work and complete on call duties as assigned.
• Will effectively train staff, follow training guidelines given by Residential Administrator and ensure competencies are completed, including training in all building drills.
• Will proactively communicate directly with Supervisor and known issues relating to Support Coach work duties.
• Will effectively orient and assist new clients with transition to new living environment and assist in completing new client admission documentation.
• Will complete all duties and appointments as assigned by Residential Administrator.
• Will lead with positivity with staff and clients.
• Completes all required documentation within established timeframes and according to quality standards set by State and Federal regulations, CARF certifications, and program expectations. 
• Perform all other duties as assigned.

Physical Requirements:

• Sufficient sensory-motor dexterity to complete motor skills tasks such as operating a keyboard, phone, fax/scanner, copier, calculator, and other office equipment as needed.
• Requires normal range of hearing and manual dexterity to assist clients in day-to-day living routine.
• Prolonged sitting, frequent walking and standing, bending, stooping, and lifting up to fifty (50) pounds.
• Use of a computer
• TB test upon hire
• Ability to drive in adverse weather conditions.
• Must be able to use vehicle for travel/transport when requested