Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary:

We are looking for a competent Senior Parts Order Analyst for our Aftermarket Parts distribution division. There is a high sense of urgency associated with this role with emphasis on timely and accurate solutions on dealer/customer problems. Challenges include developing and meeting expectations in delivering results, considering and recommending alternative courses of actions, making timely decisions and developing greater communication skills.

What You Will Do:

• Accountable for managing high volume dealers
• Monitoring and following (and at times placing) parts orders including addressing back orders collaborating with supply base, purchasing, warehouse, quality, product group, etc.
• Building rapport and communicating on a regular basis with the appropriate facility and process partner contacts on order status and details while developing an understanding of expectations for the business segment being supported.
• Hold periodic or as-needed meetings/calls with respective network customer services staff and expediting teams to address/clarify issues and questions and to stay current on ordering processes, part status and/or system updates.
• Showcase proactive approach while dealing with critical orders
• This may require some flexibility in hours to accommodate dealer discussions.
• Educate dealers/customers on the technology/process on need basis
• Provide analytical study on the dealer/customer orders and suggest solutions beneficial to customers and organization
• Coach, develop and onboard juniors as needed

Order Management Goals, but are not limited to:

• Improve service fill for Dealer/Customer orders
• Accountable for timeliness and quality of delivery on dealer/customer problems
• Initiative and possibly other aspects with respect to engaging help to identify solutions
• Cross functional support
• Others as determined with supervisor

What You Have:

• Bachelor degree / Diploma (3 years) with equivalent experience
• Minimum seven years of job-related experience in supply chain domain
• Demonstrated ability to work independently and to communicate effectively across diverse cultures and background
• Ability to handle dealer concerns and complaints effectively and negotiate best solution among many parties involved
• Should be a team player with strong analytical and problem-solving skills
• Self-starter with excellent time management, organization and prioritization skills

Additional Information:

• Should be willing to work in US/EAME shifts
• This position requires no more than 5% travel 

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of India which can be found through our employment website at www.caterpillar.com/careers.

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).

Final Details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.No Job Description Provided

Posting Dates:

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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