At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won't just have a job. You'll have a career—and a purpose.

Join our team. It's a great time to be a part of ZOLL!

Job Type

Hybrid

Job Summary

Manage the daily operations of the Depot PM and Field PM Coordinator functions, ensuring effective workload execution, process optimization, and automation initiatives that support operational excellence and superior customer experience.

Essential Functions

• Manage and prioritize daily schedules and workload distribution for new and renewal PM contracts, ensuring timely execution and adherence to service commitments.
• Oversee the Service PM queue, monitoring workflow, resource allocation, and performance metrics to ensure efficient processing and customer satisfaction.
• Running daily programs for forecast and work orders to drive service request creation.
• Interact with all ZOLL domestic Service departments.
• Maintain data integrity of the Install Base ensuring the device history records are updated and accurate.
• Investigate and resolve service requests that fail to generate through automated programs, ensuring timely and accurate service delivery.
• Provide support and issue resolution for customers and Field Technicians, addressing operational and process-related inquiries.
• Address credit and rebill issues as needed.
• Monitor, analyze, and report on backlog trends to ensure timely resolution and support operational performance goals.
• Coordinate data collection and develop monthly reports to support departmental objectives and leadership review.
• Perform validation of recognition of PM recognized revenue.
• Assist CQA Global Managers with logistics and monthly scheduling
• Ensure customer requirements are fulfilled in a timely manner while maintaining a high level of service quality and customer satisfaction.
• Develop and maintain relationships with key customer accounts, ensuring exceptional service, proactive communication, and high levels of customer satisfaction.
• Ensure personnel and training records are maintained accurately, completely, and in compliance with organizational requirements.
• Conduct regular performance reviews for direct reports, providing constructive feedback, coaching, and development support.

Required/Preferred Education and Experience

• 2 years college or equivalent experience in a lead role required
• Experience in logistics area required
• Previous customer interface skills required

Knowledge, Skills and Abilities

• Preferred knowledge of Oracle Cloud and SalesForce
• Microsoft Office Suite
• Attention to detail
• Multi-tasking capability
• Strong time management and organizational skills
• Ability to meet deadlines

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Talking - Occasionally
• Hearing - Occasionally
• Repetitive Motions - Frequently

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

The annual salary for this position is:

This position is eligible for an annual bonus in accordance with the company's bonus plan. Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.

Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.