Join the MercyOne Family! We are looking to hire a Supervisor, Patient Access

As a Supervisor in Patient Access at MercyOne, you will Frontline, department-based role that supervises daily functions of assigned area(s). Provides clear direction & manages / advances people, processes, structures & / or programs that support direct / indirect care. Demonstrates behaviors in alignment with culture & creates / supports comprehensive strategies & measures progress to achieve desired outcomes. 

Schedule: 

• List schedule requirements, hours, weekend and holiday requirements. 

General Requirements: 

• Responsible for the daily operations & the oversight of staff.  

• Supervisors work in collaboration with department managers to manage staff & department effectively.  

• Participates in & contributes to the performance management/review process.  

• Implements departmental plans & priorities identified by accountable leaders.   

• May participate & recommend in the hiring & selection process.  

• Responds promptly & directly to meet or exceed customers’ needs.  

Process Focus:  

• Follows standards of performance & work processes in designated areas.  

• Coordinates staff scheduling & assignment. Reviews & approves administrative functions (time, payroll, expense).Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences & quality standards. 

Communication:  

• Employs effective & respectful written, verbal & nonverbal communications;  

• Develops an environment of mutual confidence & trust through collaborative relationships;  

• Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives;  

• Proactively recognizes, addresses & / or escalates organizational, operational, or team conflicts.  

Environment:  

• Performs work in an environmentally safe, professional & healthy manner;  

• Self-monitors & initiates corrections and/or seeks guidance when needed. 

• Demonstrates flexibility & self-direction by responding as a team player.  

• Helps to create a positive work environment that promotes productivity.  

• Accountable for continuous self-development & supporting the growth of others. 

Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.  

Education: 

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!