Job Profile Summary

This role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing the following Clinical Administration duties: Long-term strategic planning, determines strategic issues and opportunities that could affect practice success, prioritizes and tracks investments across practices, allocates resources and makes decisions regarding practice growth, and develops need to accomplish the practice's vision. A management role that supervises employees focusing on tactical, operational activities within a specified area, with the majority of time spent overseeing area of responsibility, planning, prioritizing and/or directing the responsibilities of employees. Goal achievement is typically accomplished through performance of direct and/or indirect reports. A role that supervises para-professional employees.  Responsibilities that typically include: Setting day-to-day operational objectives for team, problems faced may be difficult but typically are not complex, and ensures policies, practices and procedures are understood and followed by direct reports, customers and stakeholders.

Job Overview

This position is responsible for overseeing the day-to-day administrative and operational functions of a clinical practice. This position supports the Faculty Practice Administrator by ensuring efficient practice operations, supervising front-line staff, and maintaining high standards of patient care and satisfaction.

Job Description

Minimum Qualifications:

1. Associate's degree in Healthcare Administration, Business Administration, or related field AND Three (3) years of experience in a healthcare setting AND One (1) year of progressive administrative experience in a healthcare environment;

 OR High School diploma or equivalent AND Five (5) years of experience in a healthcare setting AND Three (3) years of progressive administrative experience in a healthcare environment.

Preferred Qualifications:

1. Bachelor’s degree in Healthcare Administration, Business Administration, or related field.

2. One (1) year of supervisory experience including managing staff, patient services, and office operations in a healthcare environment.

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.  Other duties and responsibilities may be assigned.

1. Assists in the management of daily operations of the clinical practice under the guidance of the Clinical Practice Administrator.

2. Supervises front desk receptionists, billers/coders, and medical assistants to ensure optimal staffing and resource utilization.

3. Oversees patient registration, scheduling, and billing processes to ensure accuracy and efficiency.

4. Monitors compliance with all relevant regulations and policies.

5. Supports quality assurance initiatives and patient satisfaction evaluations.

6. Handles patient complaints and issues, ensuring swift and effective resolutions.

7. Assists with financial management of the practice.

8. Monitors expenditures and reports on financial variances.

9. Supports the Clinical Practice Administrator in financial and operational reporting.

Physical Requirements:

1. Frequent standing, walking, and sitting within the clinic.

2. Ability to operate standard office equipment and use required software applications.

3. Ability to perform tasks involving physical activity, which may include occasional lifting and carrying of light objects.

Skills & Abilities:

1. Ability to lead and manage a team effectively, providing guidance and support.

2. Capacity to analyze operational data and contribute to strategic planning.

3. Strong communication skills, both verbal and written.

4. Effective problem-solving skills to address operational challenges.

5. Flexibility to adapt to changing circumstances and patient needs.

At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.

The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.

Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it.

Pay Range:

based on full-time equivalent