• Ensures production effectiveness by monitoring reports, assigning resources as required, analyzing processes and making recommendations for process improvement.

• Ensures quality effectiveness by monitoring reports and making adjustments to processes and procedures as necessary.

• Responds to customer inquiries and tracks issues for possible process improvement.

• Represents department with efforts to promote relationships, improve processes and secure goals.

• Collects and analyzes operational data to determine reasons for calls and identify efficiency improvements.

• Performs quality control work and provides feedback and coaching to staff.

• Handles administrative issues (associate issues, disciplinary matters, timekeeping, scheduling).

• Handles escalations.

• Works on special projects as required for staff or self-development as well as meeting corporate and departmental goals and objectives.

• Works in conjunction with department staff to analyze and construct procedures in response to new programs or contracts.

• Develops and maintains relationships with other departments to collaborate on issues and ensure optimum customer satisfaction.

• Performs other duties as assigned.

• Complies with all policies and standards.

Education/Experience: Bachelor's Degree in a related field or equivalent work experience required.
2+ years direct supervisory experience including hiring and firing authority for minimum of ten associates required.
2+ years in healthcare (government healthcare delivery preferred) or production environment required.
Within ICS/Mail Distribution Centers only, 2 years experience supporting production teams such as print, fulfillment, manufacturing or related industries required.

Government Security/Clearance/Citizenship Requirements: May require US citizenship and current security clearance.

At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.
 

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.  Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act