Summary 

Supervises the day-to-day operations of charge capture staff including monitoring workflow, delegating work, especially as it relates to issues concerning charge capture for professional services rendered in multi-specialty medical practice. Completes human resource functions including interviewing, hiring, disciplinary actions, performance evaluations and staff development. Keeping direct contact with the Practice Services Manager II daily as needed. 

This is a primarily remote position, with occasional onsite presence required as needed.

Primary Responsibilities  

• Prioritize and supervise daily charge capture operational functions for MCP, CSG and/or CP multiple specialty areas. Investigate and resolve charge capture concerns and issues in collaboration with charge capture manager, CPS administration, physicians as well as departmental and internal staff. Supervisor has on average 26 to 35+ direct reports. 

• Provides coverage and support to the Charge Capture Manager for MCP, CSG and/or CP. 

• Act as a leader/mentor to Supervisor I leader team. 

• Acts as the Epic PB Resolute expert resource for charge capture and related revenue cycle issues. 

• Acts as resource person for charge capture, not only within his/her scope of supervision but across CPS and MCW/Community Physicians. 

• Develop or revise operational protocols or processes to improve lag time, quality and or quantity of work. 

• Recruitment and onboarding of new charge capture staff, recommendation for promotions for existing team members, initiate and carry out corrective actions as necessary following department protocol and legal guidelines, establish performance guidelines/standards. 

• Monitor governmental regulations and changes in healthcare industry to ensure compliance of charge capture processes. 

• Investigates and resolves issues in collaboration with the charge capture team, CPS teams, departmental and clinical staff as well as physicians. 

• Perform coaching and mentoring of staff. Ensure appropriate on-going training and performance reviews are completed. 

• Resolves problems, issues and concerns in collaboration with payors, physicians, administration and staff by collecting and compiling information to resolve individual problems and identify patterns and trends. Maintains knowledge of diverse contracts, government regulations and third-party policies and the impact they have on operational efficiency. 

• Analyzes statistical data utilizing various financial reports to evaluate the efficiency of billing and collection to aid in managing accounts receivable. Evaluates procedures for accuracy and efficiency and oversee maintenance of current team protocols. Prepares reports for managers documenting findings and recommending solutions. 

• Perform other duties as assigned. 

Knowledge – Skills – Abilities 

• Ability to interact with people effectively.
• Strong knowledge of medical billing and collections revenue cycle as it specifically relates to medical coding, reimbursement, contracting and processing payments.
• Knowledge of human resource management practices, including supervision, training/mentoring, hiring and disciplinary procedures.
• Skill in planning, organizing, delegating and supervising.
• Strong written and oral communication skills.
• Understanding of medical billing concepts and coding conventions.
• Ability to take initiative and to exercise independent judgment, decision making and problem solving skills.
• Proficient in Excel and Word. 

Qualifications 

Appropriate experience may be substituted for education on an equivalent basis.  

Minimum Required Education: Bachelor’s degree 

Minimum Required Experience: 7 years 

Required Certification/Licensure(s): Coding certification (CPC, CCS-P) and/or Health Information Management credential (RHIT, RHIA).

Preferred Experience: Strong preference for experience in a multi-specialty professional billing coding and charge capture and overall knowledge of entire revenue cycle; previous supervisory and/or lead experience preferred.                                    

#LI-RT1

Physical Requirements 

Work requires occasionally lifting moderate weight materials, standing, or walking continuously. 

Work Environment 

Occasional exposure to dust, noise, temperature changes, or contact with water or other liquids. Work is performed in an environmentally controlled environment. 

Sensory Acuity 

Ability to detect and translate speech or other communication required. May occasionally require the ability to distinguish colors and perceive relative distances between objects. 

Why MCW?

• Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental. Along with Flexible Spending options
• 403B Retirement Package
• Competitive Vacation and Paid Holidays offered
• Tuition Reimbursement
• Paid Parental Leave
• Employee & Family Assistance Program (EFAP)
• Pet Insurance
• On campus Fitness Facility, offering onsite classes
• Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc.

For a brief overview of our benefits see: Benefits Overview

For a full list of positions see: MCW Careers

At MCW all of our endeavors, from our internal operations to our interactions with our partners, are driven by our shared organizational values: Caring – Collaborative – Curiosity – Inclusive – Integrity – Respect. We are committed to fostering an inclusive environment that values diversity in backgrounds, experiences, and perspectives through merit-based processes and in alignment with all applicable laws. We believe that embracing human differences is critical to realize our vision of a healthier world, and we recognize that a healthy and thriving community starts from within. Our values define who we are, what we stand for and how we conduct ourselves at MCW. If you believe in embracing individuality and working together according to these principles to improve health for all, then MCW is the place for you. For more information, please visit our institutional website.

MCW as an Equal Opportunity Employer and Commitment to Non-Discrimination:

The Medical College of Wisconsin (MCW) is an Equal Opportunity Employer. We are committed to fostering an inclusive community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, age, disability, sex, gender identity/expression, sexual orientation, marital status, pregnancy, predisposing genetic characteristic, or military status. Employees, students, applicants or other members of the MCW community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.