• Monitor administrative responsibilities such as, punch lists, rehearsal schedules, production archives, production calendars & timelines 

• Assist with department auditions & casting 

• Teach all movement elements of a show, including new choreography as needed. 

• Train, evaluate, coach, and develop the performance of the cast/crew in your assigned venue/area. Administering feedback sessions and evaluations in a timely manner. 

• Various tasks for assigned venue/area to include, but not limited to, monitoring team member hours and show schedule, team member documentation, updating/maintaining team member files, checking/responding to email in a timely manner, and assisting guests when necessary

• Provide show direction for all costumed character shows, as well as other show product as assigned. 

• Assist the Entertainment Leaders in all supervisory capacities 

• Oversee the performance and productivity of all location team members and assistant supervisors 

• Resolve all Guest Service matters for the department in a professional and timely manner 

• Supervise team members and assistant supervisors while enforcing and complying safety procedures and guidelines 

• Responsible for the training and counseling of team members and assistant supervisors while ensuring and complying with all SEA grooming guidelines and employment standards 

• Complete appropriate paperwork and administer discipline in a timely manner 

• Ensure compliance of Child Labor Laws with regards to breaks, lunches and hours worked per day 

• Establish and maintain a positive atmosphere which ensures the highest level of team member while supporting and demonstrating exemplary guest service 

• Consistently practice safe work habits including the use of Personal Protection Equipment (PPE) lifting and reporting unsafe situations 

What it takes to succeed:

• A passion for customer service

• Excellent multi-tasking and time management skills

• Outstanding communication and problem-solving abilities

• Active listener with the ability to anticipate guests’ needs

• Ability to work in a team to promote and ensure a safe and secure environment

• High level of guest hospitality skills, interpersonal skills and the ability to multi-task

What else is important: 

• Minimum of three (3) months experience in a leadership position or equivalent external experience 

• No significant performance deficiencies within a 1-year period. 

• High School Diploma preferred 

• General knowledge of theatrical operation required 

• Valid driver's license to operate parade floats required 

• Must have availability that meets the business needs of the position 

• High level of guest hospitality skills, interpersonal skills and the ability to multi-task required 

• High level of verbal and written communication skills required 

• Must be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines 

• Willingness to comply with all SEA grooming guidelines and employment standards 

• Flexible, consistent availability (including nights, weekends and holidays) and adhere to our Holiday and Availability agreement

• Ability to stand, walk, and work for prolonged periods of time in extreme weather conditions