It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!

When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

Qualifications:
• Bachelor’s degree or an equivalent combination of experience and education
• Minimum of four (4) years’ related work experience, preferably in healthcare
• Minimum of one (1) year of supervisory or leadership experience
• Knowledge of Hospice and physician billing state and federal billing regulations
• Strong analytical and problem-solving skills
• Advanced computer skills required with Microsoft Office knowledge preferred
• Proficient in Excel and possess the ability to produce and/or review financial reports to ensure continuous revenue for governmental and/or nongovernmental accounts receivable
• Ability to prioritize and multi-task independently with little supervision
• Excellent skills in customer service, written and verbal communication, organization, critical thinking, and the ability to work in a team environment
• Ability to develop and maintain effective working relationships with staff and third-party payor’s
• Ability to create and present reports to review and identify possible trends while encouraging process improvements


Competencies:
• Satisfactorily complete competency requirements for this position.

Responsibilities of all employees:
• Represent the Company professionally at all times through care delivered and/or services provided to all clients.
• Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
• Comply with Company policies, procedures and standard practices.
• Observe the Company's health, safety and security practices.
• Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
• Use resources in a fiscally responsible manner.
• Promote the Company through participation in community and professional organizations.
• Participate proactively in improving performance at the organizational, departmental and individual levels.
• Improve own professional knowledge and skill level.
• Advance electronic media skills.
• Support Company research and educational activities.
• Share expertise with co-workers both formally and informally.
• Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Job Responsibilities:
• Oversees the billing functions, including the initiation of goals and procedures, overseeing daily operations and work flow, and coordinating efforts to expedite payment of accounts.
• Supervises employees in performance of tasks associated with billing and collection from third party payers.
• Reviews and resolves issues related to claim submissions, including rejected and denied claims.
• Participates in the development of unit policies and procedures
• Performs any tasks required of billing and collection employees as needed.
• Ensures appropriate and professional communication with payers and patients.
• Elevates issues with payers and reports improvement as appropriate.
• Reviews credit balance report on a weekly basis ensuring all credit balances are resolved timely and accurately in accordance to departmental standards in addition to completing the Medicare quarterly credit balance report.
• Serves as a resource to staff by answering questions, assisting with problems, and providing training as necessary.
• Performs other duties as assigned.

Compensation Pay Range:

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit https://info.flclearinghouse.com/.