Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).

Title: Supervisor ARS                     

Business Unit:   Denials

Department:      AR Services        

Reports to:         Manager             

Direct Reports:   Yes      

Job Purpose:

This position is responsible for the day to day supervision of a team of staff.  The Supervisor manages his/her team’s performance at an individual level and focuses on measuring and improving the key performance metrics of productivity and quality.  The Supervisor provides the team with guidance and constructive feedback, supports their training efforts and is responsible for job growth of strong performers.

Essential Duties & Responsibilities:

• Monitor staff performance, quality and address any training or performance issues accordingly. Perform colleague chairsides.
• Conduct routine account activity quality audits to ensure accounts are being worked appropriately.
• Collaborate with leadership and training to build training plans required to build a best practice team.
• Provide assistance/resolution to internal business partner inquiries
• Prepare reports or logs as required. Review of work
• Act as a technical expert in regards to denials and payer policies, to answer questions raised by team members
• Maintain a current working knowledge of all healthcare related issues and regulations
• Responsible to report any detected trends, as well as procedural problems, to internal leadership as appropriate.
• Maintain a professional attitude
• Maintain confidentiality at all times
• Analyze and solve problems quickly and thoroughly
• Establish realistic goals and priorities concurrent with organizational objectives
• Conduct daily huddles and  weekly staff meeting for continued process improvement and for staff project knowledge
• Back-fill all job opening
• Approve timecards, approving/deny colleague PTO and approving payroll

Minimum Requirements & Competencies:

• 2+ years of leadership experience in healthcare insurance billing and denials, working directly with government or commercial insurance payers.
• High School Diploma or GED       
• Demonstrated ability to work in a team environment that requires quick turnaround and quality output.
• Ability to facilitate and influence decisions by motivating others to achieve excellence in both the quality of work and their approach to teamwork
• Demonstrated subject matter expertise in insurance company practices regarding reimbursement with the ability to translate knowledge into training, supporting performance excellence
• Ability to develop and manage relationships with colleagues
• Demonstrated ability to navigate Internet Explorer and Microsoft Office
• Proven knowledge and experience in governmental, legal and regulatory provisions related to billing and collection activity.

Preferred Requirements & Competencies:

• BA/BS in business or related concentration
• Prior management or supervisory experience preferred

Note: Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $44,304 to $55,638. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills.

SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.

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