T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

Get hands-on experience, training—and a leg up on a bright future.

T-Mobile didn’t become a leader by following the playbook. We got here by breaking it. We’re a disruptor that now plays on a higher tier, and we’re still raising the bar for millions of customers nationwide. If you want to work somewhere that sets the standard instead of matching it, this is your place.

This is an 11-week paid learning experience where you’ll do real work, not busywork. You’ll build relationships with other interns and leaders across the company, and you’ll be paired with mentors who will challenge you to grow skills that matter. We’ll give you hands-on projects with real stakes, and we expect your creativity and sharp ideas to make an immediate impact. You’ll work alongside T-Mobile employees who have your back and who still believe the best ideas can come from anyone.

What It's Like:

Our AI & Messaging team plays a key role in advancing T-Mobile’s digital transformation by delivering innovative, scalable solutions that enhance customer experiences and improve operational efficiency. We work at the intersection of artificial intelligence, messaging technologies, and product engineering to develop capabilities that simplify interactions, automate processes, and create meaningful business value. Our team collaborates closely with engineering, business, and cross-functional partners to translate customer needs into technical solutions, drive product roadmaps, and deliver measurable outcomes. We operate in a fast-paced, evolving environment where innovation, collaboration, and continuous improvement are essential to shaping the future of connected customer experiences at T-Mobile.

What You'll Do:

As an intern on the AI & Messaging team, you’ll gain hands-on experience supporting the development and delivery of innovative AI-powered and messaging solutions that enhance T-Mobile’s customer experience. You’ll collaborate with product managers, engineers, and cross-functional teams to gather requirements, analyze product performance, prioritize features, and support product roadmap initiatives. You’ll have opportunities to explore emerging technologies, including Generative AI, conversational AI, and automation, while contributing to real-world projects that solve business challenges. Your work will help improve product capabilities, streamline processes, and deliver meaningful customer and business outcomes, giving you valuable exposure to technical product management in a fast-paced, innovative environment.

Key Responsibilities:

-Product Requirements & Backlog Management: Collaborate with product managers, engineers, and stakeholders to gather requirements, document user stories, define acceptance criteria, and support backlog prioritization.
-AI & Messaging Product Development: Support the design, development, and enhancement of AI-powered and messaging solutions by researching emerging technologies, evaluating use cases, and identifying opportunities to improve customer experiences.
-Data Analysis & Performance Monitoring: Analyze product metrics, customer feedback, and operational data to identify trends, measure product effectiveness, and recommend data-driven improvements.
-Cross-Functional Collaboration & Agile Delivery: Participate in Agile ceremonies, sprint planning, product reviews, and stakeholder discussions to track progress, resolve blockers, and support timely delivery of product features.
-Product Documentation & Process Improvement: Develop product documentation, process flows, presentations, and status reports while identifying opportunities to streamline workflows, improve efficiency, and enhance overall product quality.

What It Takes:

-Education: Currently pursuing a Bachelor’s or Master’s degree in Computer Science, Software Engineering, Information Technology, Management Information Systems, Data Science, Business Analytics, or a related technical field.
-Technical Skills: Familiarity with Agile/Scrum methodologies, product management fundamentals, software development lifecycles (SDLC), REST APIs, SQL, and tools such as Jira, Confluence, Excel, Power BI, or Tableau.
-AI & Emerging Technologies: Interest in or exposure to Artificial Intelligence (AI), Generative AI, Large Language Models (LLMs), conversational AI, chatbots, automation, or messaging technologies through coursework, internships, or personal projects.
-Product & Analytical Experience: Experience gathering requirements, writing user stories, analyzing data, tracking KPIs, or contributing to technical projects through academic coursework, internships, or extracurricular activities.
-Certifications (Preferred, Not Required):Certified Scrum Product Owner (CSPO), Certified ScrumMaster (CSM), or other relevant Agile, cloud, AI, or product management certifications.
-Soft Skills: Strong communication, analytical thinking, problem-solving, teamwork, adaptability, attention to detail, and organizational skills, with the ability to collaborate effectively across technical and business teams.
-Growth Mindset: Demonstrated curiosity, initiative, ownership, and enthusiasm for learning emerging technologies, navigating ambiguity, and contributing to innovative solutions that improve customer experiences.

Minimum Qualifications  

• At least 18 years of age 
• Legally authorized to work in the United States now and in the future  
• Must have one or more course(s) remaining in a Bachelors or Graduate degree program post internship 
• Employees of T-Mobile or Metro by T-Mobile are ineligible for external Summer Internships, please see Magenta Accelerator if interested  
   

Relocation assistance will be provided to program participants who reside more than 50 miles from the internship location. 

Intern wages range from $27/hour to $50/hour. The successful candidate’s actual pay will be based on education/STEM vs non-STEM designation.  

Never stop growing!

 

As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

 

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

 

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.