Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

As a dedicated Subrogation Specialist – Injury Demander, within defined guidelines and framework, you will provide specialized Auto claims service in the recovery of payments made to USAA members by legally pursuing through arbitration a third party that caused an insurance loss to the insured. The Subrogation Specialist may also defend through arbitration claims by other insurance carriers against USAA

What you'll do:

• Conduct claims investigations for moderate to high complexity cases by analyzing the facts surrounding a loss to reach a recovery conclusion, including recording statements, securing public records and analyzing report findings.
• Apply intermediate knowledge of P&C insurance industry products, services, and processes to include P&C insurance policy contracts and coverages, common law, contract law, state statutes, evidence and damages.
• Evaluate the recovery potential for personal auto/property claims and pursue recovery of damages utilizing appropriate recovery avenues.
• Effectively negotiate settlements with contractors, adjusters or any insured representative.
• Proactively and aggressively pursue medical subrogation claims (MP/PIP/UMBI/UIMBI coverages) where recovery is allowed within the US per policy subject to state specific subrogation rules.
• Recognize and documents subrogation, SIU, and salvage opportunities, and refer accordingly.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Completed Bachelor’s degree.
• 3+ years of Medical Subrogation experience or 3+ years of 1st party (MP/PIP) experience or 3+ years of Third Party/UM/UIM BI experience.
• Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts.
• Intermediate knowledge of common law, contract and negligence laws.
• Ability to confidently resolve issues and negotiate fair settlements.
• Strong written communication skills with excellent attention to detail and accuracy.
• Strong desktop claims management with consistent high performing recovery results.

What sets you apart:

• 5+ years of Medical Subrogation experience, 1st Party (MP/PIP) and 3rd Party BI/UMBI/UIMBI Claims experience.
• Completed Master’s degree.
• Any of the following insurance designations: CPCU, SCLA, CSR.
• US military experience gained through military service or gained as a military spouse / domestic partner.

Compensation range: The salary range for this position is: $54,550 - $92,060. 

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.