Job Description

Our Global Business Solutions (GBS) organization plays a pivotal role in designing, governing, and executing global processes. Within GBS, the Source to Settle (StS) organization takes charge of ensuring the timely and efficient processing of employee purchase orders, supplier invoices, and payments. The StS process encompasses various critical activities, including Vendor Master Data setup, Supplier Onboarding, Purchasing, Invoicing, Settlements, as well as StS Support.

The STS Supplier Onboarding and Administration Specialist is responsible for managing the end-to-end supplier onboarding process within the Global Business Solutions (GBS) organization, ensuring timely and efficient processing of purchase orders, supplier invoices, and payments.

Position Responsibilities

Primary responsibilities for this position include, but are not limited to, the following:

Supplier Onboarding Management and Fraud Prevention

• Serve as the single point of contact for supplier onboarding for all stakeholders, both internal and external (suppliers).
• Be accountable for the full end-to-end supplier onboarding process for assigned cases, ensuring governance management and support for existing supplier data changes.
• Proactive follow-up (phone & email) with the suppliers who have not finalized their registration.
• Serve as an important front-end gatekeeper to prevent fraud cases for the organization.

Process Execution and Compliance

• Execute the onboarding process according to the standard support model and established tools.
• Ensure the application of adequate internal controls as needed.
• Follow, execute & safeguard the fraud prevention process strictly.

Issue Resolution and Escalation Management

• Proactively evaluate cases, identify issues, and bring solutions to minimize escalations with suppliers and procurement.
• Handle escalations and resolve complex cases effectively.
• Ensure proper defect resolution by analyzing data and specific cases, conducting root cause analysis, and implementing corrective actions.

Training and Knowledge Management

• Participate in training for new joiners and provide ongoing knowledge refreshers for the team.

Collaboration and Communication

• Cooperate closely with IT, Procurement, Finance and VMD teams regarding system issues and process improvements.
• Represent the SOA team in client visits/calls and cross-functional communications.
• Conduct regular phone calls with vendors to foster strong partnerships, streamline operations, and proactively prevent potential fraud events.

Education & Experience

• Bachelor’s Degree in Business, Accounting, or Finance.
• Minimum of 3 years of experience in a finance or accounting department of a multinational company preferred and 2 years in current position.
• Minimum of 2 years of relevant work experience with a demonstrated record of customer focus and project delivery.
• Business process knowledge, together with demonstrated skills in project implementation, is a plus.
• Apex Supplier Portal experience is a plus.
• Business level of English & Vietnamese language (both written and spoken).

Technical/Soft Skills Requirements

• SAP Experience Required.
• Intermediate to Advanced PC skills (MS Excel, Word, PowerPoint) required.
• Ability to work independently and with a team in a fast-paced and high-volume environment with an emphasis on accuracy and timeliness.
• Ability to implement support around a long-term vision and milestones needed to drive the realization of that vision.
• Positive, engaging disposition with high personal integrity, credibility, and energy.
• Good communication skills and ability to manage stakeholders’ requests in an efficient and assertive manner.
• Advanced problem-solving and analytical skills with a proactive management style to implement new processes.
• Results-oriented, sense of urgency, knows how to prioritize, ability to communicate and to create rapport with stakeholders, effective communication. Process improvement orientation, innovation and change agent. Migration experience.
• Project Management skills desired.
• Strong ability to coordinate and manage multiple projects.
• Willingness to travel for meetings and projects (<10% of the time).

Additional location(s) Compensation Information:

Required Skills:

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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

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