Job Title:

Location:

What you'll do:

• Provide Support for M365 services, including SharePoint, Teams, OneDrive, Viva Engage, Stream, Viva, Microsoft Purview, and other Microsoft 365 collaboration tools
• Proactively monitor the environment using Microsoft Admin Center
• Troubleshoot and resolve incidents and service requests according to agreed SLA standards.
•  Incident Management and Problem Management: Resolve incidents and problems.
• Create new KB Articles for new processes introduced and regularly review and update existing Knowledge Base articles to ensure accuracy and relevance.
• Create comprehensive procedures either for the team or governance tracking to supplement ServiceNow KBs, ensuring all procedures are documented for reference and audit purposes.
• Create Maintain and manage SharePoint Sites using existing templates & web parts
• Create new Teams and Channels and setup approved Teams apps.
• Ensure successful remediations for security assessments and other governance issues.

What you'll need:

• Bachelor’s degree in Computer Science, Information Systems, or related field
• 7 years overall IT experience with 4-7 years of experience working with Microsoft Identity technologies
• Proven experience with SharePoint and Microsoft Purview knowledge.
• Strong understanding of data governance
• Strong understanding of Enterprise Applications, Security and Compliance
• Familiarity with data classification, labeling, and metadata management.
• Scripting and automation skills (PowerShell, Azure CLI, REST APIs).
• Microsoft Azure certifications (e.g., Azure Data Engineer Associate, Microsoft Purview certifications).
• Knowledge of cloud security best practices.
• Previous leadership experience preferred.
• Intermediate to advanced knowledge of general Financial Services or Banking is preferred.
• Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Advanced proven experience in leading cross-functional teams and managing multiple projects simultaneously. Additional experience with pipeline development and leveraging Azure DevOps while working on multiple projects simultaneously.
• Advanced speaking and writing communication skills.
• Occasional travel may be required.

Benefits you’ll love:
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank — that remain part of the company’s heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [email protected] or call 602-386-2488.  When contacting us, please provide your contact information and state the nature of your accessibility issue.  We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

© Western Alliance Bancorporation